Unifii
ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Workload Management: Leave Email Anarchy Behind

Power up your ServiceNow platform with our Workload Management App. It's not just another tool, it's your secret weapon for conquering workload chaos. Pre-built partner-controlled application available on ServiceNow’s App Store, empowering your team to get on top of their key tasks and leave shared mailboxes behind.

Check your potential ROI with our app
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Unifii Crafted, ServiceNow Approved

Discover how Unifii's Workload Management App makes a difference and delivers remarkable value in your existing platform. Get ready for your team to be inspired and get back to meaningful work.

Servicenow Platform Assessment.

5 Reasons Why Shared Mailboxes for Request Management Don't Work Anymore

We've heard from Department Heads, ServiceNow Platform Owners and Process Owner. They've all sung the same tune - the struggles of juggling among mailboxes and spreadsheets and the untapped potential of ServiceNow. This's why Unifii came up with the Workload Management App - your swift and seamless answer to all these challenges.

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Ditch the chaos of shared mailboxes and embrace next-level efficiency in ServiceNow

Our clients whose business processes involve a request management system has encountered a common set of challenges. While this old system may continue to trudge along, the truth is that it isn't a sustainable solution. Check out how Unifii, understanding these needs, crafted this simple and intuitive tool for a FTSE 100 organisation to house easily accessible processes.

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More Than Just a To-Do List: Cracking the Code of Workload Management

Ever witnessed the productivity rollercoaster within your team? One moment, it's a frenzy of customer requests drowning one member, while another hunts for tasks. We can all agree – this up-and-down ride isn't the dream scenario. But fret not, there's a smarter way to manage workloads.

A Platform Tailored To You

Workflows Optimised

Escape the never-ending chaos of shared mailboxes and the tangled web of scattered spreadsheets. Say hello to a new era of unparalleled efficiency, all within the ServiceNow ecosystem.

Reverse Unstructured Processes

Swap manual, complex day-to-day operations for effortless workload management through one integrated platform.

A True Enterprise Tool

Scales the tracking of processes across your business whilst maintaining team autonomy. Get true visibility for both the team and customers.

license reseller service.

Pre-packaged Application

Available in the ServiceNow App Store for rapid deployment. We offer a genuine enterprise license, allowing your whole organisation to use our app for a single monthly price.

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Customisations Supported

Build specific requirements, additional process steps, new approvals and integrations without affecting your instance. Configured using best practices and development standards to match your business standards.

IT service management.

Continuous Enhancements

Scalable framework that adapts to agile business goals. Developed with a defined roadmap to enable consistent improvements and compatibility with the latest SN release.

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See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Click for a conversation