Unifii
ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Automate software, hardware and cloud licenses through IT Asset Management


Effectively track and manage your hardware and software assets for the duration of their lifecycle, all through the ServiceNow platform.
Speak to a specialist
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Regain control

Complete visibility of your IT estate

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. You need to have a clear understanding of what you currently own, and then ask the questions:

  1. Are we buying what we need?

  2. Are we using what we have?

  3. Where are our assets located?

There are three primary types of IT asset management: hardware, software and cloud.

  • Hardware: This refers to the physical hardware within your organisation - PCs, laptops, mobile devices, printers, copiers etc. Any hardware that is used for data management purposes within your organisation falls under this category.

  • Software: Probably the most complex type of ITAM, software asset management (or SAM) involves things like licensing, shadow IT and compliance requests. Software assets need to be continuously tracked and reviewed.

  • Cloud: ITAM tracks the cost and usage for cloud resources, including software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS).

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Optimise your resources

Monitor the full IT asset lifecycle

Individual enterprises may well define the IT asset lifecycle in slightly different ways. However, the structure generally begins as a need being recognised and a request made following that. Important factors are then highlighted - what assets are needed, how to obtain them and how they will be used.Request: a need is recognised and a request is made
Fulfilment: Building, purchasing, leasing or licensing of the asset
Deployment: the asset is installed into the IT ecosystem
Monitoring: ensures the assets is functioning effectively
Service: assets are maintained and upgraded to prolong their life
Retirement: assets are retired and disposed of once they are no longer needed

Optimise your asset investments

ServiceNow's ITAM suite allows you optimise your asset investments. In knowing your asset spend and usage, you can make more informed decisions and ultimately drive better outcomes.

Reduce risk

The product will give your team capacity to reduce compliance risk and software spend and enhance your use of licenses.

Enjoy increased visibility

Knowing what you own and how you are using it is crucial for lifecycle management. Mitigate risk with regards to your asset usage and enable regulatory requirements to be better enforced.

Manage spending

Reduce what your team is spending on assets and streamline your lifecycle processes to minimise wasted resources.

Frequently Asked Questions

How long does a standard ServiceNow IT Asset Management implementation usually take?

A standard ServiceNow ITAM implementation with Unifii generally takes around 2-3 months. For SAM Pro another 2-3 months will be needed, depending on the software publishers chosen and the complexity (both can be run alongside a discovery implementation). However we do understand that every implementation is unique and depends on a multitude of factors, including the size of the business and the business objectives, therefore the complexity of the project will affect the length of time.

Why choose Unifii for our ServiceNow ITAM implementation?

As an Elite ServiceNow partner, we are a team of highly qualified, experienced consultants, who know exactly how to help you get the most from your ServiceNow ITAM implementation. We have delivered multiple ITAM projects for customers across sectors as broad and diverse as local government organisations, technology MSPs and large scale service providers.

Are there any other dependencies?

ServiceNow's Software Asset Management Pro (SAM Pro) module requires IT Operations Management (ITOM) to be in place first in order to perform software discovery. Learn more about ITOM here.

Is there any support available following project go-live?

Of course! Unifii offers a range of support options, mainly through our Platform Management Services (click here for more info). We will be here to support you and your new platform on your ServiceNow journey, for as long as you may need.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started
and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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