Unifii
ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Unlocking business value with ServiceNow Strategic Portfolio Management

With Unifii, you can realise value from projects faster by planning, delivering, tracking and reviewing your work through the optimised structure within ServiceNow Strategic Portfolio Management. From goal setting to performance review, SPM offers a complete suite of tools to support every step of the process. 

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Goal Setting

Define goals that truly reflect your organisation's priorities, whether at the enterprise level or within specific business units. Take control by creating targets and setting clear deadlines to effectively track progress and ensure timely delivery. You may also assign dedicated goal owners to enable accountability and drive efficiency.

Embrace Innovation and Change

Gather the ideas that will enable the change your organisation needs. Establish a delicate system to review, recognise and reward the innovative proposals that contribute to your competitive edge. Nurture creativity and empower individuals at all levels to maximise benefits.

Prioritise and Plan

Review your pipeline of work through an integrated platform. Take advantage of stakeholder feedback to gather valuable insights. With the key information, you'll be able to make informed investment decisions, allocating resources for the greatest value and a sustainable growth.

Deliver in Your Own Way

ServiceNow's Strategic Portfolio Management caters to diverse delivery methodologies, from Agile teams with stories in sprints to Project Managers with specific gateways. Stick to your preferred approach through SPM's comprehensive support and enjoy seamless coordination.

Track and Monitor

Track your cost as it happens and stay within budget by integrating your existing ERP tool or utilising staff timesheets for burndown. Monitor closely the benefits your work is generating with real-time data and ensure alignment with your desired outcomes.

Visualise Success and Repeat

See the results of your work organised in a way that you prefer, presented in formats of lists, charts or roadmaps. Identify what has proven successful, what is currently in motion, and areas that require additional attention. Track the value realised through user-friendly interface to celebrate achievements and highlight goals.

Here’s how we helped Steven Terence from Manchester City Council

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Unifii took the time to understand why MCC ICT needed an integrated PPM tool, why ServiceNow was chosen and what we wanted to achieve. They assisted us to arrange and deliver scoping workshops with various stakeholders and when necessary, shared their best practice knowledge and extensive experience implementing ServiceNow. Their advice and guidance was key to ensuring that the project achieved our aims and was delivered smoothly within agreed timescales by configuring the out of box product so that it would meet our needs. 

Steven Terence Head of PMO and Governance
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MCC strengthens work efficiency & centralises resources through the power of cloud & ServiceNow

Frequently Asked Questions

Why do I need ServiceNow SPM?

If your organisation has goals to hit and a talented workforce ready to make it happen, ServiceNow SPM is the key to turn inspirations into tangible outcomes, providing you with all the necessities to navigate your journey towards achieving the desired business goals.

Why use ServiceNow to manage my portfolio?

It equips your organisation with a single platform that unite all your team members from top executives to grassroots delivery teams, meaning that every step of the fulfilment journey is recorded, reportable and repeatable. ServiceNow’s Gartner Gold-quadrant processes offer valuable insights to even the most established enterprises.

Where do I start?

Unifii will assist you in implementing ServiceNow’s SPM step-by-step, giving you full ownership of the platform and maximising the value to be delivered. Whether your aim is to start by consolidating project processes, or enhance decision-making to avoid wasteful efforts, we have the expertise to lead you to the specific components of the platform that best suit you needs.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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