About Us
We are enterprise service management and automation professionals with in-depth technical and process expertise gained across multiple industry sectors. We are accredited ServiceNow services partners, managing ITIL, ITSM projects since 2004 – with strong experience of integrating third-party tools and processes.
Our Vision
We believe in simple not complex, in data not code. We are constantly focusing on innovation and investing time and effort engineering solutions that benefit our clients. We have been the client, operated processes and tools, and know that making a significant contribution to the success of a business depends on deep collaboration and being prepared to have the tough conversations.
Our Mission
We design and implement processes and data into ServiceNow. ITSM is fundamental, integration and automation is central and, increasingly, we’re working on non-IT related processes and bringing business users onto the ServiceNow platform. We work hard on the productisation of our services, ensuring consistency and speed of delivery whilst always ensuring that we reflect the unique attributes of our clients in the work we do.
What We Offer
We are constantly building on our innovative approach, improving our “live ready” processes and focusing on management through data not code. Our real-world process and technical know-how will provide you with a simplified, optimised IT Operating Model able to meet and adapt to growing business demands.
We spend most of our working lives client-side, understanding what it takes to make ESM/ITSM work in the real world. We come with “ready-to-go” process models, not weeks and weeks of workshops. Continual cycles of analysis and configuration ensure the unique elements required by each client are captured and included.
Service Management tooling doesn’t sit in a vacuum. Using a standard based engine drastically cuts time to value for new integrations; opening up huge potential for automating many typical IT activities from shared folder access to auto-deployment of changes.
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