We are enterprise service management and
unified communications

ServiceNow transforms your working environment

Make Customer
Experience Your
Competitive Advantage.

Our services

Certified ServiceNow Partners

From ITOM to project management, customer service management to intelligent applications, governance, risk & compliance to ITSM, we offer processes that simplify business operations easily and effectively.

Our Services

Transform your contact centre with Talkdesk

Talkdesk is a new kind of cloud contact centre that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience

Simplifii – Clarifii – Unifii

As ServiceNow & Fuze partners, Unifii is an enterprise level service management and unified communications company, giving businesses the ability to streamline processes, align business objectives and meet business goals, efficiently and cost-effectively. Committed to aligning your technology with business goals, we focus on innovating the best
solutions, implementing them successfully and integrating systems to work hard for your bottom line.

Get in touch today

and together we can simplify, clarify and unify processes from day one

Our clients


Managed Service Provider

NHS Education for Scotland

An education and training body and a special health board

Registers of Scotland

Registers of Scotland is the home for land and property information

Companies House

The UK’s registrar of companies and an executive agency and trading fund of HMG


ABB is a pioneering technology leader that works closely with utility, industry, transportation and infrastructure

Aberdeen Standard Investments

Aberdeen Standard Investments is a leading global asset manager.

Advent International

The firm focuses on international buyouts, growth and strategic restructuring in five core sectors. 

Wood Mackenzie

WoodMac is a global energy, chemicals, renewables, metals and mining research and consultancy group.

Winterflood Securities

Winterflood Securities is number 1 in the UK Equity market committed to providing liquidity and flexible execution services


Vitality is the innovative health and life insurance and investment business

VeriFone Holdings, Inc

Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. 

Travis Perkins plc

Travis Perkins plc is a British builders’ merchant and home improvement retailer based in Northampton.

The Travel Corporation

The Travel Corporation provides holidays and experiences of a lifetime.

Sungard Availability Services

Sungard Availability Services helps businesses transform their IT environments, ensuring they are resilient and recoverable. 

St Mungo’s

St Mungo’s Homeless Charity – Helping Homeless People & Rebuilding Lives.


Working in defence, transport, justice, immigration, healthcare and citizen services.

SCSK Corporation

SCSK Corporation is a Japanese company headquartered in Tokyo, Japan. 


Sainsbury’s is the second largest chain of supermarkets in the United Kingdom, with a 15.3% share of the supermarket sector. 

Reed Exhibitions Ltd

Shanghai New International Expo Centre. Lightweight Asia is the exhibition focused on lightweight automotive solutions.

National Rail

The gateway to Britain’s National Rail network. 

Perform Sports Content and Media

Perform is a leading digital sports content and media group.


Oxfam is a globally renowned aid and development charity with 70 years of experience.

Origin Enterprises

Origin Enterprises plc is a focused Agri-Services Group providing value added services, technologies and strategic inputs 

Nominet UK

Discover our domain name registration services, Cyber & Spectrum solutions 


Enterprise grade hybrid IT solutions through our services gateway. Owned UK wide Tier 3+ data centres.

NHS Lanarkshire

NHS Lanarkshire – improving the health of North and South Lanarkshire.


Multiplex has been delivering landmark property, commercial structures and infrastructure assets for more than 55 years

Micro Focus

Micro Focus International plc is a multinational software and information technology business.

Motor Insurers’ Bureau

The Motor Insurers’ Bureau was founded in the UK in 1946 as a private company limited by guarantee and is the mechanism.

Merlin Entertainments

Merlin Entertainments plc is a British-based company headquartered in Poole and Dorset.

Menzies Distribution

Menzies Distribution is a time-critical logistics business with more than 50 depot locations across the UK and Ireland.

Menzies Aviation

Menzies Aviation provide essential airport services, underpinned by our commitment to excellence.

Manchester City Council

Manchester City Council is the local government authority for Greater Manchester.


Maersk is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services.

M&G Investments

M&GPrudential is the UK and European savings and investments business of Prudential plc. 

Lothian Buses

Welcome to Lothian. Our family of bus services for Edinburgh and the Lothians


KPMG is a global network of professional firms providing Audit, Tax and Advisory services.


iSupplyEnergy has sold energy to domestic customers since 2012

InHealth Group

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. 

Imperial College London

Imperial College London. Science, engineering, medicine and business.

ICT Services

CT Services are Ireland’s foremost field services, roll-out and support services company.

Hyperion Insurance Group

Hyperion is an international insurance intermediary group with insurance broking and underwriting agency arms


Gilmond provides IT systems and services to the energy retail sector; that’s all we do.

General Dynamics

General Dynamics is a global aerospace and defense company. 

Galliford Try

Galliford Try is a FTSE 250 business and one of the UK’s leading housebuilding, regeneration and housebuilding groups.

Foster + Partners

Foster and Partners are an award-winning British architectural design and engineering firm.

Financial Conduct Authority

The Financial Conduct Authority is the conduct regulator for 58000 financial services firms and financial markets in the UK

Exponential-e Ltd.

Innovation is at the core of Exponential-e, and has been since our inception in 2002. 

Euro Car Parts

Car Parts for every make and model.

Edinburgh Airport

Edinburgh Airport is an airport located in the Ingliston area of the City of Edinburgh, United Kingdom.

Dr Martens

Dr. Martens is an English footwear and clothing brand, headquartered in Wollaston in Wellingborough.


Schools and councils nationwide are turning to Cantium


Caledonian MacBrayne Clyde & Hebridean Ferries operate award winning ferry services 

Bravura Solutions UK Limited

Bravura Solutions is a trusted supplier of superannuation, pension, life insurance, investment, wrap, private wealth and funds

Baillie Gifford

Baillie Gifford is an independent investment manager, managing pension funds, investment trusts, unit trusts and ISAs.

Assala Energy UK Limited

Assala Energy’s strategy is to seek out brown-field assets where an opportunity exists to streamline operations.

East London NHS Foundation Trust

East London NHS Foundation


Digital Transformation, IT Environments, IT systems Sourcing Technology, Deploying Technology, User Centric and more…


Capco is a global business and technology consultancy.

Our Blogs



IT Naturally transform customer experience with Talkdesk

Written by Jack Williamson, Senior Consultant - Unifii In these unprecedented times, people across the world are facing...

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Why customer engagement is important?

We often hear that customer engagement is important but why should we be listening instead of scrolling up...

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Unifii award Elite partner status with ServiceNow – here’s why it matters

As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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FoCus Autumn series

Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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Why businesses need ITAM?

Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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Spot the difference between Configuration Management and Asset Management?

Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Are you losing money and time by not ensuring a positive customer experience?

Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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The art of waiting is lost but is there an opportunity?

The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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