We are an Elite ServiceNow partner, comprising of
client-side enterprise service
management experts

Delivering business success with ServiceNow CSM

Dedicated to aligning your advisory & strategy

ServiceNow IT
Operations Management

Make customer experience your competitive advantage

Our valued clients include:

The Unifii way

We’re a people-focused, outcome driven enterprise service management and customer experience consultancy. With a unique combination of 10 years driving end-user experience transformation for organisations, using technologies like ServiceNow, and many more years on the client side as customers of the technologies we deliver, the Unifii team have a very real understanding of the challenges organisations face.  

We do things differently

We’re a team of ex-senior leaders, managers and front-line staff from private and public sector backgrounds. We do things differently:

A Unique perspective

Sometimes the textbook doesn’t tell the full story –  we deliver based on best practice, augmented with real world experience.

No ‘Quick starts’

Proven, tried and tested, accelerated delivery of strategic technologies. Quality at speed – no shortcuts.

A true team

100% permanent staff that work in the Unifii way and leverage the experience of the whole team for every project.

No messing around

Fixed price for known outcomes, agreed up front.  We’re client-side people and driven by service success.

Our Services

Re-think business processes, automate workflows and transform the customer and employee experience with Unifii.

Advisory & Strategy

We use the experience to support organisations in developing strategic technology roadmaps, designed specifically to support them in achieving company goals and objectives.

Heath Check

Understand your platform to avoid common configuration errors, gain efficiencies and accelerate upgrades. Bridge performance gaps, fix issues and level up your instance with with Unifii’s Health Check.


We help organisations to manage customer engagements and augment processes – providing a whole new level of service management and customer experience.

Managed Services

We offer a range of Managed Services that challenge and offer a modern alternative to the traditional ‘Support’ model.

Our Solutions

Discover our business solutions here at Unifii.

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Engage with customers anytime, anywhere, in any channel, using any device. No other contact centre solution supports mobile like Talkdesk.

Nuvolo delivers the leading Facilities Management software solution native on the ServiceNow platform

Fuze is a global cloud communications company, providing a unified communications and contact centre experience for the enterprise.

Book a call-back from our experts today

Our Blogs

Employee Spotlight - Matthew Hart - Unifii
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ServiceNow’s Quebec release: the benefits of upgrading today
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Ten steps to Operational Resilience success
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Employee Spotlight - Andrea Wallace
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Five reasons ServiceNow's FSO will help you achieve banking excellence
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Employee Spotlight - Paul Donnelly
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Your guide to purchasing ServiceNow services on G-Cloud - Unifii
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ServiceNow’s Paris release: the CSM enhancements you should know about - Unifii
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Can Customer Service Management systems benefit the public sector?
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