Overview
What is ServiceNow?
As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.
What is ServiceNow?
IT Service Management
ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.
IT Operations Management (ITOM)
Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.
IT Asset Management
Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.
Customer Service Management (CSM)
Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.
Strategic Portfolio Management
Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.
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Security Operations
Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.
HR Service Delivery
ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.
Overview
Unifii's Service Overview
We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.
Unifii's Service Overview
Platform Management Services
With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.
Advisory and Strategy
Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
Implementation Services
Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.
Workload Management Application
The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.
License Reseller Service
Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.
Portal Design Service
Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.
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ServiceNow Platform Assessment
Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.
ServiceNow Applications
The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.
Overview
Insights & Resources
We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.
Insights & Resources
Case Studies
Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.
Blogs
Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.
eBooks
Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.
Events
Learn more about any upcoming virtual or in-person meetings happening at Unifii.
News
All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.
Unifii aims to inspire from the inside, guiding our home-grown talent into successful and tenacious ServiceNow experts, ready to pick up your business challenges and turn them into successful outcomes.
If you're interested in joining the team, email us at recruitment@unifii.co.uk.
Coming mainly from client-side, we know what first-rate, sustainable results look like, and we can help you achieve them.
We aim to be your trusted ServiceNow partners, by unifying your business and ours to function as one team.
We challenge the status quo to always get you the best results and we pride ourselves on being 100% transparent at all times, both with our clients and each other.
Our passion to solve your business challenges drives us to excel and deliver exceptional outcomes.
We work in a unified way to ensure that we are an extension of your team, at all times.
We’re not afraid to call out any aspects of your systems being used incorrectly and we are here to highlight areas that might be a waste of your time and money.
I remember sitting in the lecture hall of 400 students at university thinking “How am I going to get a job with this much competition?”. 4 years later, I can say my internship with Unifii was the best decision I made. I decided to stay with Unifii after graduating and I haven’t looked back. Why did I stay? Flexibility and progression. I have been exposed to far more of the consulting world than I would have anywhere else, and I’ve been able to do it at my own pace. This to me, is the key to a healthy and successful career.
I was at a loose end with where I wanted to go with my career last summer and Unifii has changed that completely. I feel like I finally know where I want to go, and not only that, but I have an amazing work family supporting me and encouraging me.
I wanted a career where I knew there would be potential growth for years to come. I researched and applied for the NextGen programme where I gained experience in the ServiceNow platform. Through the NextGen programme, I was fortunate enough to be interviewed by Unifii. I was extremely nervous after the interview because it was my first ever role and a position that I really wanted.
Unifii’s ethos and its work environment should be reciprocated by other companies and that is what I believe. It’s refreshing to be a part of a close-knit team after the NextGen programme. I am so happy and lucky to be working with people who are fun, encouraging, and supportive. Unifii is a place where I can nurture my future for years to come.
I was looking for a career in an industry that I knew would continue to grow throughout my lifetime no matter what challenges arose. I was referred to Unifii by a great friend of mine from university and was extremely nervous after the interview, so I know it was a role I really wanted!
Everyone has been incredibly friendly and helpful. I joined while we were expanding at a rapid pace and working from home so I was apprehensive about making friends, but I could not have been made more welcome. During my first week my diary was full of introduction meetings and since then, the social team have been busy getting us all involved in activities!
Everyone in the company is incredible, and that’s not just your standard PR play. I am genuinely surprised at how close knit everyone is and how organically the culture at the company has grown with the size of the company. With the rapid growth we’ve been through over the last 2 years, its pretty easy to lose who you are, but we have been able to keep the same ethos as when I first started and everyone coming on board has just added their own flavour to who we are
Hey, my name is Theodora and I’m the Company Secretary at Unifii. I’ve been with Unifii for over five years and am one of the few non consultants! The company culture is the thing I enjoy the most. Even though we’ve grown rapidly (particularly over the last two years or so) we still maintain the ‘small team’ spirit - everyone is eager to help and teach, and there is a very friendly atmosphere. I am also very lucky to have joined at a period of great growth to the company - since my first day, we’ve changed the company name, opened an office in Edinburgh and Hyderabad, expanded to Dublin, matured our processes and still we keep growing and evolving. It’s amazing to be part of such fantastic change as it keeps the environment fast-paced and exciting.
