Overview
What is ServiceNow?
As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.
What is ServiceNow?
IT Service Management
ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.
IT Operations Management (ITOM)
Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.
IT Asset Management
Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.
Customer Service Management (CSM)
Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.
Strategic Portfolio Management
Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.
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Security Operations
Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.
HR Service Delivery
ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.
Overview
Unifii's Service Overview
We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.
Unifii's Service Overview
Platform Management Services
With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.
Advisory and Strategy
Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
Implementation Services
Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.
Workload Management Application
The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.
License Reseller Service
Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.
Portal Design Service
Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.
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ServiceNow Platform Assessment
Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.
ServiceNow Applications
The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.
Overview
Insights & Resources
We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.
Insights & Resources
Case Studies
Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.
Blogs
Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.
eBooks
Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.
Events
Learn more about any upcoming virtual or in-person meetings happening at Unifii.
News
All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.
Using expertise from all of our consultants and many of our past implementations, we have built apps that are now on the ServiceNow store, with more currently in the works. Having a pre-built, conveniently packaged app that can be easily adapted to your company offers new ServiceNow capability, that doesn’t come out of the box.
The apps we currently offer are:
Workload Management - translate unstructured work into defined workflows
Sales Management - a simple way of tracking your sales process from prospecting through to resource
Integration Engine - reduce complexity and time standing up integrations with our bespoke data model
Citizen Services Request Management - streamline public sector processes and efficiently manage citizen requests
Our packaged apps have been built, rigorously tested and approved by ServiceNow, drastically reducing delivery time.
Purchasing applications through Unifii's store eliminates the need for RFPs and new partner onboarding, so that you can enjoy a hassle-free experience.
All apps are built in a scalable manner with a quality framework, so you can configure them to match your business needs.
Each application goes through a recertification process annually to ensure it is compatible with each new ServiceNow release. As you adapt and evolve with your instance, so will our apps.
This app is your absolute go-to to effectively manage and progress your cases from submission through to fulfilment. This is done using an automated workflow; the app is extensible for any business department, back office function or team to put their unstructured processes into a coherent way of working. We've written two blog posts on this app - check them out here and here.
To find out more, click here.
Having a strong integrations system in place can dramatically reduce the time spent manually carrying out tasks. Standing up new integrations is notorious for being time consuming and dull – taking this away can greatly improve workplace productivity, flexibility and use of your employees’ time.
The Integration Engine App minimises time typically required to stand up new integrations, using our bespoke data model. It provides a single point of management for integrations, and allows you to deliver them natively within your ServiceNow instance, without the need for any external tools.
To find out more, click here.
Many of our customers have historically used large, overly-sophisticated CRM systems for only a small percentage of what they can offer, resulting in a waste of their annual budgets. Unifii have countered this through our Sales Management app, which works seamlessly with your ServiceNow instance to track your key accounts, campaigns and opportunities throughout your sales pipeline and resourcing schedule. This way, you pay for the basic features you need, without complicating the process and wasting budget on unjustified licenses.
To find out more, click here.
Please see our listings on the ServiceNow App Store - you can access this here. The store also gives you a full overview of each app in more detail.
The cost of each application is dependent on how many ServiceNow licenses you currently have/how many people you plan to have using the app. For more info on this, please reach out to one of the team here.
Please get in touch with one of the Unifii team here - we'll get to know your business pains and decide which app(s) would be best placed to help you with them.
Learn how our team can assist you in getting started and share best practises with you.
Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.
Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
