Unifii
ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Receive exceptional results with Unifii and ServiceNow ITSM


With Unifii, ServiceNow’s ITSM platform will match your exact requirements, and provide the level of effectiveness, efficiency and scalability that your business needs to succeed.
Speak to a specialist
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Maximise value

A smarter way to run your business

Whether your business has grown through careful planning, organic expansion or acquisition, it’s essential that your IT systems suit your current business model. Unfortunately, IT functions can often remain static even as other elements of a company develop, and this can lead to friction between old processes and new goals.

Reimagine your IT

Unify your business behind a single software system

It’s inevitable that if these discrepancies remain unresolved, business potential can falter or even grind to a halt. If your IT department has become outdated, it won’t be able to support your new business operations. Papering over existing issues can be an unnecessary waste of money, time and effort, and the amount of work needed to constantly resolve problems with legacy software will only increase as your business continues to grow.

IT service management.
Maximise value

How can Unifii and ServiceNow ITSM help your business grow?

ServiceNow IT Service Management (ITSM) is a market leading solution that will revolutionise your business and bring harmony to your processes. Disjointed ticket management can cause frustration and wasted time using different manual systems. The suite of ITSM modules bring these disparate processes together in an end-to-end "single pane view," providing a harmonised experience to both the customer and your team.ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With analysis available instantly, businesses can start to understand where there are roadblocks in their processes and the operational changes required to fix these.The Unifii team not only bring expertise from 100+ ITSM projects, we also have a large number of ex-client-side IT Service Management experts - we have lived and breathed ITSM and know what good looks like.Combine Unifii with the power of ITSM, and you can start to understand and quantify the true customer sentient of IT performance.

Single source of employee
experience management

ITSM allows you to effortlessly streamline your employee experiences, from onboarding and transitions to return to workplace strategies. Good management of employee experience is fundamental to your business.

View on any device,
anywhere

Access to key employee services and information is hugely simplified, through web, mobile apps or Virtual Agent conversations. The versatility and accessibility of ServiceNow is key - resources can be viewed and utilised anywhere, anytime.

Accelerate your delivery
to a new level

The automation and seamlessness that ITSM gives your team makes for a significant difference in time spent on delivery. Processes are tightened and you will find yourself breezing through procedures that were hugely time consuming before.

Closing the gap between
teams and departments

ServiceNow allows you to understand where the disconnections are between internal SLAs and your customers' expectations. In turn, this means that background noise is minimised and your IT team can drive what really matters.

Here’s how we helped various customers with ServiceNow ITSM

Unifii built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation. The project has been a resounding success, it exceeded all of my expectations and everything I have heard has been completely positive!

Catherine Little Head of IT Operations
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Harrow Council regain control and
elevate their IT service delivery

Unifii listened and understood the business challenges we were facing. The integration they performed, between ServiceNow and Jira, was completed in 10 days and has saved our internal teams valuable time. The Unifii consultants are very professional. The integration they performed between ServiceNow and Jira means we are seeing increased business efficiencies. I feel a valuable relationship and trusted partnership growing between our organisations.

Leanne Peters Continuous Service Improvement Manager
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Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Unifii

The implementation of new services was crucial to our financial and technical growth. It has provided us and our customers with a modern, intuitive and helpful portal with the ability to choose catalogued services that we provide.

Working with Unifii has enabled us to better align our business processes to ITIL methodology. Unifii were amazing throughout the implementation. Proactively assisting us at every step through to completion.

Mark Prior Service Operations Manager
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Streamlined operations and increased efficiency for a fast-growing technology service provider

The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time.

Nicole Schloegl Service Director
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Toshiba Tec overhaul their legacy processes to automate IT activities

Frequently Asked Questions

How long does a standard ServiceNow ITSM implementation usually take?

We understand that every implementation is unique and depends on a multitude of factors, including the size of the business and the business objectives - therefore there isn't a "standard." However you can typically expect an ITSM implementation to take around 3-4 months, which covers kick off through to early life support.

Why choose Unifii for our ServiceNow ITSM implementation?

As an Elite ServiceNow partner, we are a team of highly qualified, experienced consultants, who know exactly how to help you get the most from your implementation. Along with the experience we bring from 100+ ITSM projects, we also have a large number of ex-client-side IT Service Management experts - we have lived and breathed ITSM and know what good looks like.

Is there any support available following project go-live?

Of course! Unifii offers a range of support options, from CaaS (Consultancy as a Service) days through to Managed Services. We will be here to support you and your new platform on your ServiceNow journey, for as long as you may need.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started
and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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