Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Company Press Releases Updates ServiceNow

Inetum is acquiring Unifii

Inetum strengthens its footprint in the United Kingdom & Ireland and becomes a global ServiceNow Elite partner through the acquisition of Unifii.

Inetum is acquiring Unifii, an independent Elite partner of ServiceNow in the United Kingdom & Ireland. This acquisition aims to strengthen the Group’s presence in the United Kingdom & Ireland whilst also allowing it to become a leading European partner for ServiceNow.

With the acquisition of Unifii, Inetum becomes a leading European partner for ServiceNow with nearly 500 ServiceNow experts in Europe and more than 2000 certifications. Inetum offers a full set of services and business transformation solutions on the ServiceNow platform with operational skills covering a wide geographic scope on ServiceNow from the United Kingdom & Ireland to Eastern Europe, Spain, Portugal, France, Belgium, Switzerland, and Luxembourg. This strategic European footprint positions Inetum as a key player in Europe, offering offshore capabilities in India.

Unifii, the largest independent Elite partner of leading digital workflow company, ServiceNow, in the United Kingdom&Ireland (UK&I), is recognized for its unparalleled expertise in supporting clients through their digital transformation journey. Unifii successfully guides its clients to successful business outcomes through optimized business workflows. Unifii has a recognized customer ecosystem in multiple sectors, including finance, technology, and the public sector. Its team of certified experts and experienced consultants brings undeniable value to its clients' national and international projects.

Thanks to this acquisition, Inetum becomes the European partner of choice for ServiceNow. ServiceNow’s expansive partner ecosystem and partner program are critical in supporting the $220 billion market opportunity for the Now Platform. The newly designed ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, open new markets, and help customers in their digital transformation efforts.

This acquisition is a major step in Inetum's growth strategy, Jacques Pommeraud, CEO of the Inetum group states:

“
We are delighted to acquire Unifii, which is fully in line with Inetum's strategy to become the #1 ServiceNow partner in Europe in terms of the number of consultants and our ability to meet the growing needs of our clients.
”

Jacques Pommeraud
CEO, Inetum Group

“
We are thrilled to join Inetum to contribute to the growth of a top European partner of ServiceNow and provide our employees the best possible career opportunities. With our success in the UK&I, we are confident that our team of highly skilled and experienced consultants, combined with the strength of the Inetum group, will deliver even more innovative and high-performing solutions for our clients.
”

Mike Glock and Stephen Mamelok
Managing Directors of Unifii

“
Unifii's reputation to deliver unparalleled solutions and services for customers as an Elite ServiceNow Partner is well known in the UK&I. Partners are foundational to ServiceNow’s scale strategy, to both unlock the incredible growth opportunity on the ServiceNow platform and deliver amazing business outcomes for our customers with our platform for digital business. Inetum’s acquisition is a testament to the strength of our partner ecosystem and their continued growth as a leading partner in Europe.
”

Alanzo Blackstock
Senior Director, Alliances & Channels, UK&I at ServiceNow

About Inetum:

Inetum is a digital services and solutions company. With a presence in more than 27 countries, the Group has nearly 28,000 employees and generated a revenue of 2.4 billion euros in 2022. In a context where needs and uses are constantly being reinvented, the Inetum Group supports companies and governments in their digital transformation by offering them a unique combination of proximity, sector-specific organization, and innovative solutions. With its multi-specialist profile, Inetum aligns its organization around 4 Global Business Lines: Inetum Consulting, Inetum Technologies, Inetum Solutions, and Inetum Software.