Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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ServiceNow

Unifii are now a supplier for ServiceNow on HEAnet

We are excited to announce today that Unifii has partnered with HEAnet, Ireland’s National Education and Research Network, to supply IT Service Management solutions via ServiceNow to institutions all across the country.

We will now be bringing our innovative digital solutions to Ireland’s public sector with a new ITIL-aligned framework.

As part of HEAnet’s new IT Service Management framework, we’ll be the first port of call for anyone looking to leverage ServiceNow and deliver cloud-based integration and automation services to academic institutions throughout the country. We will now be able to deliver best-in-class ITSM tools, combined with our own specialist strategy, to some of the most prestigious education institutions in Europe. Working with HEAnet will allow Unifii to share experience in streamlined project delivery and cutting-edge technical expertise to a number of world-leading research and education centres represented by HEAnet.

HEAnet delivers high-speed connectivity and IT sharing services to all branches of the Irish education sector and represents over 1 million users, including staff and students. This helps Irish students and researchers to access online education resources and connects them with other national and international networks across the globe. HEAnet represents a number of instantly recognisable organisations, such as Trinity College Dublin, one of the seven Ancient Universities of Britain and Ireland. It also represents University College Dublin, the Royal College of Surgeons, almost a dozen Institutes of Technology, numerous Education Training Boards, and over 780 post-primary schools in Ireland.

Institutions such as these will now be able to access the ServiceNow cloud-based digital solutions directly from Unifii and we are incredibly excited to be a part of this new framework. Unifii has been at the forefront of cloud-based ITSM for a decade now and we have been able to help a number of businesses and public sector organisations meet both their short and long-term goals.

By providing the tools and processes needed to better align the technology that you utilise with the projects that you wish to embark on, we can deliver a seamlessly integrated, cloud-based IT Service Management system that will help you respond in the most efficient way possible to any task that presents itself along the way.