Overview
What is ServiceNow?
As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.
What is ServiceNow?
IT Service Management
ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.
IT Operations Management (ITOM)
Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.
IT Asset Management
Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.
Customer Service Management (CSM)
Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.
Strategic Portfolio Management
Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.
-1700575738.svg){kind=icon}
Security Operations
Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.
HR Service Delivery
ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.
Overview
Unifii's Service Overview
We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.
Unifii's Service Overview
Platform Management Services
With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.
Advisory and Strategy
Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
Implementation Services
Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.
Workload Management Application
The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.
License Reseller Service
Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.
Portal Design Service
Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.
.svg){kind=icon}
ServiceNow Platform Assessment
Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.
ServiceNow Applications
The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.
Overview
Insights & Resources
We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.
Insights & Resources
Case Studies
Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.
Blogs
Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.
eBooks
Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.
Events
Learn more about any upcoming virtual or in-person meetings happening at Unifii.
News
All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.
With the pressures of a global pandemic, constant adaptation of working norms and ever-evolving regulations, financial organisations are facing more disruptions to their enterprises than ever before.
Michelle Meehan, our Operational Resilience lead, explains ten crucial steps to achieving Operational Resilience within your enterprise:
Establish an effective Resilience & Risk Programme with a primary focus on governance and leadership.
Define and prioritise your critical business services. This step may involve running a pilot of one or two of them, in order to gauge the importance of each service.
Make sure it is completely transparent which resources support these key business services:
IT, People, Third parties, Facilities, mix of all the above
Identify and review data sources related to the systems in order to manage the below resources:
HR Systems, Procurement Systems, IT Management Systems, Facilities Management Systems
Agree a single repository place to bring together business services and the data sources supporting them, so that your systems are fully integrated.
Define your resilience requirements and risk assessment framework for your services and their respective supporting tiers.
Define your business continuity and disaster recovery requirements, again for your services and their supporting tiers.
Ensure you have established impact tolerance and are executing scenario planning and testing.
Create a plan for remediation and continuous improvement – through event analysis, periodic assessment, and collaboration across the business, this will improve more strategic, investment decisions.
Roll out across the organisation with executive sponsors, ultimately improving the capability and culture of Operational Resilience within your enterprise.
The above steps allow for FS organisations to break down workplace silos and encourage effective responses to key business challenges. The management of operational risk is enhanced, creating a solid groundwork for the alignment of business goals as the world continues to work remotely.
If you'd like to learn more, get in touch with our team here.
Biography:
Michelle Meehan is a Senior Consultant at Unifii. Prior to joining Unifii, Michelle was a ServiceNow Technology Resilience Lead at Lloyds Banking Group. Her work at LBG spanned various ServiceNow solutions based on ITSM, ITBM, GRC & Scoped Applications. Michelle is now the lead on some of Unifii’s key FS projects.
Written by
Michelle Pearson
Sales Account Manager and IRM Practice Lead
