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ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Unifii has been rebranded as Inetum

Effective October 1st, 2024, Unifii, which was acquired in December 2023, will operate under the Inetum brand. Stay updated on our latest news, services, and digital transformation insights, and connect with us at our new home: www.inetum.com.

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European leader in digital services

Inetum is a European leader in digital services. The team of 28,000 consultants and experts at Inetum strives every day to make a digital impact on businesses, public sector entities, and society. Inetum's solutions aim to contribute to the performance and innovation of its clients, as well as to the general interest. Present in 19 countries with a dense network of centers, Inetum collaborates with the main software manufacturers to face the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and expansion, Inetum generated a turnover of 2.5 billion euros in 2023.

See how Unifii helped businesses like yours find answers

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"The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time."

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"Unifii have helped to bring a high level of stability, assurance and direction to our platform and demand pipeline which has released our time to focus on the ServiceNow Transformation Programme."

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"The knowledge of the project team and practical advice on application using real world experience is extremely helpful. The team working with us on the project was a pleasure to work with and a credit to Unifii."

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225+
Years of collective ServiceNow experience
650+
Projects delivered
475+
ServiceNow certifications
4.44
CSAT Rating

What we do


Our team helps you and your business align your technology with your strategic goals, and deliver the processes needed to support you on your transformational journey.
Maximise value

Advisory & Strategy

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.

Learn more
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Unbeatable and personalised service

Platform Management

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Learn more
.
Unbeatable and personalised service

Implementation Service

We combine strong product knowledge, deep technical capability and industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance perfectly fits your business.

Learn more
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Unbeatable and personalised service

ServiceNow Applications

We've identified our customers' key asks and packaged them up on the ServiceNow store, ensuring you have access to help your tools work even more effectively for your business.

Learn more
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Unbeatable and personalised service

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Learn more
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ServiceNow: endless possibilities for every industry.

As Elite ServiceNow partners, our experts have an in-depth understanding of ServiceNow and how it can impact your business. With knowledge that stems from client-side experience, we can ensure your ServiceNow solution is perfectly aligned with your business goals.

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

Learn more about IT Service Management
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Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Learn more about Customer Service Management
ServiceNow Customer Service Management (CSM).

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

Learn more about HR Service Delivery
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IT Operations Management

ServiceNow ITOM gives you a clear breakdown of your costs, enabling you to save money where possible whilst holding stakeholders and suppliers to account when needed.

Learn more about IT Operations Management
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IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Learn more about IT Asset Management
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IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you the tools you need to measure outcomes against your goals.

Learn more about IT Business Management
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Trusted by teams worldwide

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Experience based

Why work with Unifii?

  • Elite ServiceNow Partners

    Our team of highly qualified and experienced consultants know exactly what to ask to help you get the most out of the ServiceNow platform.

  • Bespoke plan for you

    A bespoke step-by-step implementation plan will cover everything from initial scope through to go-live assistance and ongoing support.

  • We are an extension of your team.

    We’ll get to know all of your business functions, processes and pain points.

Learn more about us
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See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book a strategy session