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ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Unifii has been rebranded to Inetum

As a European leader in digital services, Inetum is committed to delivering digital impact for customers by blending sector expertise, hands-on approach, speed, and physical proximity to make the best technology easy to use.

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European leader in digital services

The acquisition of Unifii in December 2023, one of the largest independent ServiceNow Elite Partners in Europe and an award-winning consultancy company specializing in offering strategic advice, consulting, implementation, training and support on the ServiceNow platform, was a decisive step in consolidating the skills of the Inetum Group to strengthen its leadership of the ServiceNow offering in all markets where the Group operates. At the same time, the Group was opening an efficient and competitive Global ServiceNow Practice that has further accelerated the development of its delivery platform on cutting-edge expertise.

The rebranding to Inetum reflects the company’s strengthened global presence while maintaining its local dedication to clients and operations in United Kingdom, Ireland, India and growing markets. With over 28,000 consultants and experts worldwide, of which 200 based locally, Inetum is well-positioned to deliver digital solutions that drive innovation across business and society at large.

An umbrella brand corporate change that also allows us to embody our main purpose: Digital impact, but faster and easier for the good of all. This is a compelling articulation of its commitment to its customers, employees and stakeholders to create a positive impact on the world through technology.

Kathy Quashie, CEO of Inetum UKI & Growing Markets

We are delighted to have Unifii coming under the single Inetum brand. This change not only strengthens our position as an Elite ServiceNow Partner but also enhances our ability to deliver exceptional value to our clients worldwide. The UK, Ireland, India, and Growing Markets present significant opportunities for digital transformation, acceleration, and growth for private and public sector clients. With our offshore/ onshore set-up, we can offer an expanded range of solutions and a reinforced global expertise, working closely with our technology partners to maximize digital excellence. This is the digital impact we create to keep our clients productive, agile, and competitive.

Kathy Quashie CEO of Inetum UKI & Growing Markets
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What stays the same?

While our name and logo are changing, we remain the agile and customer-obsessed business we are today. Here’s what you can continue to expect from us as Inetum:

Unwavering Commitment to Excellence

We will continue to deliver the same exceptional service and support that our clients have always relied upon.

Trusted Team

We remain as dedicated to foster stronger collaboration and pace of execution to secure our growth, while delivering brilliant outcomes for our clients.

Core Values

Being bold, outcome-driven, collaborative and accountable are still at the heart of everything we do. Our culture and values will empower us to achieve our best, united as one Inetum team.

What’s new with Inetum?

Expanded Services and Solutions

Inetum is a European leader in digital services. By joining the Inetum family, we are enhancing our capabilities in AI, technology, and consulting and adding more solutions to our portfolio to meet the ever-evolving needs of our clients.

Global Reach, Same Focus

Under the Inetum brand, we will continue our global expansion while maintaining a focus on our clients. With our offshore/ onshore set-up, wer aim to provide tailored solutions that meet the unique needs of each market.

New Visual Identity

Inetum’s logo and visual identity are fresh and modern, reflecting the forward-thinking approach of the company. You will begin to see the new Inetum branding across all our communications, digital platforms, and marketing materials.

Marin Marinov, SVP of Inetum Solutions ServiceNow Global Practice

Bringing Unifii as part of the integrated ServiceNow Global Practice under the single brand of Inetum is a key milestone of our strategy of becoming the leading digital impact partner of ServiceNow in Europe. Their unparalleled expertise and presence on the most mature European market for ServiceNow would allow us to not only grow UK&I market outreach, but to export value to our customers across Europe.

Marin Marinov SVP of Inetum Solutions ServiceNow Global Practice
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European partner of choice of ServiceNow

Inetum, an Elite Partner of ServiceNow, boasts more than 400 certified consultants, holding over 800 certifications across Technology and Operations Excellence, Customer Experience, Employee Experience, and Creator Workflows. Inetum has proven track record for leading large-scale transformations optimizing and streamlining workflows on top of ServiceNow platform for leading companies across Financial Services, Technology, Media and Telecommunications, Service Providers, Manufacturing, Retail and Energy & Utilities verticals. As part of its growth strategy, Inetum plans to surpass 1,500 consultants within the next four years, primarily in Europe and supported by India and Latin America. This growth is supported by the development of Centers of Excellence, which play a crucial role in maintaining and scaling the global ServiceNow platform, ensuring that clients receive consistent, high-quality support and solutions tailored to their unique requirements.

Rémi Trento, General Manager France of ServiceNow

We are proud to extend our partnership with Inetum, a company that shares our commitment to innovation and customer-centric solutions. This strategic investment in the ServiceNow platform is a testament to Inetum's dedication to delivering the highest quality of services to their customers.

Rémi Trento General Manager France of ServiceNow

Towards a new horizon

Thank you to our clients, partners and employees for your continued support. Let us embark towards a new horizon with Inetum to accelerate our growth ambitions and achieve new heights of success, together.

Stay Connected with Us!

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