-1700575738.svg){kind=icon}
.svg){kind=icon}
Anticipate, avert and tackle incidents with foresight, all from a single, integrated workspace. Get a crystal-clear view of the situation, nipping service disruptions in the bud before they even touch your users.
Ending the game of siloes
Service Operations Made Simple
A digital-first mindset is all about keeping the user experience smooth sailing with zero disruptions. But, tangled in the web of technical complexity, manual incident handling, change management, service recovery processes, and snail-paced issue resolution, your team's potential for delivering exceptional results is in peril.
From Reactive Firefighting to Proactive Insight
One-stop Navigation
Simplified incident and change management, along with alerts in context and visibility into the business's overall infrastructure, for a productivity boost in both your service and operations teams.
Seamless Collaboration
Cut the red tape and resolve issues faster with instant collaboration across service operations and other teams.
Configurable and Powerful Interface
Tailor your instance for peak efficiency by honing in on critical alerts and incidents. Elevate task focus and enhance employee experience with personalised views.
Here's how we helped an international fashion retailer
Working with Unifii has been a remarkable experience. They consistently exceeded our expectations, even when resources were limited. Their priority management made my onboarding effortless, and their support ensured we met crucial deadlines. Their insightful roadmap session highlighted areas for ITAM and CMDB improvements while providing a clear path for our digital transformation.
Their ability to challenge us and keep us on track has been instrumental in our ServiceNow journey.
Unifii Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls
Why should Service Operations matter to you?
The core platform is being built around it.
To unlock your platform's full potential, embrace this cutting-edge solution from ServiceNow, which will allow you to identify the solution amid your existing scattered data, governance complexities and inefficient processes.
Customers are seeing exponentially more value.
Customers utilising both ITSM & ITOM see significantly more value from the improved visibility of overall service performance, faster time for issue resolution and increased opportunities for automation.
The capability is already available to you.
Service Operations is right at your fingertips, no need for additional products. Plus, with ongoing advancements in each upcoming regular release, it keeps evolving and unveil a world of new possibilities.
Frequently Asked Questions
What is Service Operations Workspace?
The Service Operations Workspace, introduced in the San Diego release, is a customizable workspace that unifies various IT Service Management and IT Operations Management workflows. It offers a single point of access for both Service Agents and Operators, facilitating a smooth flow of incidents, problems, changes, alerts, and logs to predict and resolve service disruptions.
How will the Service Operations Workspace impact new and existing customers?
ServiceNow advises existing users to make the switch from the Classic UI and/or Agent Workspace to the new Service Operations Workspace, enabling them to harness the full potential of the latest capabilities and position themselves for future benefits from the company's ongoing releases. However, transitions take time and existing customers can still use the Classic UI or Agent Workspace, though product updates and support will gradually become limited over time.
What will be the timeline for Service Operations updates?
Service Operations Workspace gets regular updates, including significant enhancements during the Q1 and Q3 family releases, as well as smaller updates in the Q2 and Q4 store releases, ensuring continuous improvement throughout the year.
See the possibilities by exploring your options with Unifii
Partner with us to merge issue resolution and infrastructure operations into one strategy. Experience a seamless flow of incidents, problems, and changes that predict and resolve service disruptions, all for an elevated digital experience.