ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Best of Unifii 2023: A Year of Triumphs and Teamwork

Updated: 19th Dec, 2023
Best of Unifii 2023: A Year of Triumphs and Teamwork.

Welcome to the Unifii 2023 highlight reel! This year has been an absolute whirlwind of growth and innovation. From expanding our stellar team to unveiling new, cutting-edge solutions, it’s been a non-stop journey. Huge props to our unstoppable squad who always spare no effort to keep improving. As we recap a few of the most unforgettable moments throughout the year, let’s raise a toast to everyone who played a part in making these milestones happen! 

Inetum is acquiring Unifii. 

Earlier in the month, we announced the exciting news – joining forces with Inetum, a global powerhouse specialising in digital services and solutions. Our team, stationed across London, Edinburgh, Dublin and Hyderabad, is set to fortify Inetum’s foothold in the international market, especially its presence across UK&I and Europe. 

The collaboration propels Inetum, already a premier European partner for ServiceNow, to new heights. With nearly 500 ServiceNow experts and 2000+ certifications, Inetum is marching toward becoming the top European ServiceNow partner. Discover more about this game-changing union here

Best of Unifii 2023: A Year of Triumphs and Teamwork.
Inetum is acquiring Unifii.

Unifii takes the stage at World Forum! 

World Forum holds a special place in our heart – it's the highlight of our year! This time round, besides rubbing elbows with fellow ServiceNow enthusiasts, our very own Managing Consultant, Jack, took the stage to illuminate the audience on real-world Service Operations. Curious about the Service Operations buzz? Check out Jack’s insightful presentation here. 

Besides running our stand and joining all the innovation talks, we had an absolute blast breaking away from the usual office scene to hang out and explore ServiceNow's freshest trends together. Engaging with peers and customers sparked inspiring conversations and helped us gather diverse perspectives on the platform's new features. Being at the forefront of the latest innovations first hand contributes to shaping our solutions for the better.

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Our very own Managing Consultant, Jack, took the stage to illuminate the audience on real-world Service Operations.

Platform Management – For those with too much on their plate. 

At Unifii, we’ve been attuned to our customers’ challenges in fully leveraging the immense potential of the ServiceNow platform. We understand the barriers – be it limited capacity or the steep costs of training. That’s why we’ve introduced our bespoke Platform Management offering, crafted for organisations aiming to amplify their ServiceNow investment. 

We’ve created a comprehensive asset library featuring an insightful eBook, and a crisp one-pager (accompanied by delightful Unifii-branded biscuits!), all designed to introduce the Unifii approach to platform management. Our proven 3-tier methodology stands ready to assist customers at any stage every step of the way.  

Our strategic alliance with Tenable 

Had enough of slow, pricey vulnerability management? We hear you. Unifii and Tenable have teamed up for a joint solution, blending ServiceNow’s responsive orchestration with Tenable’s self-developed assessment engine for the ultimate digital security upgrade. 

As the sole approved partner by Tenable and an Elite partner of ServiceNow, Unifii is primed to bring the solution to life for you. Benefit from our exclusive collaboration with Tenable and get unparalleled support throughout implementation. Witness its impact firsthand through our on-demand webinar featuring industry experts. 

Making a difference through Charity! 

This year, just like before, our team rallied for a series of amazing charity events, all aimed at making the world a little brighter. It all kicked off with Team Lunifii in London bravely taking the plunge from the skies, skydiving for The Trussell Trust and smashing their fundraising goal of £2000, ending up with a whopping £2600 - a sky-high success for a fantastic cause.  

Taking a cue from their courageous leap, Lunifii Ireland soared into action, skydiving to raise a total of €15,052 for Dogs for Disabled and the Dublin Neurological Institute. Talk about taking fundraising to new heights! 

Our heart span across borders too! The Unifii India team spent a heartwarming day at the Shraddha orphanage, spreading smiles, donating essential supplies, and sharing precious memories with the wonderful children. Leaving with joy and hope, our colleagues are eager for another visit!  

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It all kicked off with Team Lunifii in London bravely taking the plunge from the skies, skydiving for The Trussel Trust.

Introducing The FlowDown: Unifii 1st Podcast Series 

Drumroll, please! Say hello to the FlowDown – Unifii's brand new podcast series. We’ve gathered ServiceNow wizards, technical gurus and our amazing clients for an unfiltered conversation about all things Service Operations and ServiceNow. Forget about the buzzwords and fluff – the podcast is all about the real deal, offering genuine real advice and insights right from the experts in the field. 

Our debut episode stars Christopher Parr, ServiceNow’s UK&I Business Unit Lead for ITSM, joined by Michael Morgan-Lee, our Managing Consultant and former Client-side Product Owner, alongside our host Jack Williamson. Tune in as the trio delves into the world of Service Operations, explaining why the time is now for diving headfirst into the arena. Sign up now for exclusive access to the podcast!

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Say hello to the FlowDown – Unifii's brand new podcast series.

Conclusion 

That is a wrap on our incredible journey through 2023! Our team here at Unifii deserves the biggest round of applause – none of these milestones would’ve been possible without their relentless dedication and sheer brilliance.  

A heartfelt thank you is also in order to our amazing customers! Collaborating with you all has been an absolute delight, and together, we’ve crafted brighter, better solutions. Your support means the world to us. 

But hey, this is just the beginning! Unifii’s geared up and ready to make even bigger waves in 2024. For an insider’s look at all the exciting things heading your way, keep those eyes peeled on our LinkedIn and blog. Trust us, you won’t want to miss out on what’s coming next! 

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Written by

Anastasia Gaffney

Head of Marketing

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