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ServiceNow’s Financial Services Operations (FSO) has been designed to create better workflows for employees of banks and financial organisations, and better results for the customers of these organisations. By connecting front, middle and back offices, through streamlined and seamless processes, financial organisations can ensure they are maximising efficiency and profitability.
Here are 5 reasons ServiceNow's Financial Services Operations is key to banking success:
FSO provides a better customer services experience.
As a single system, FSO streamlines internal processes to help employees resolve issues quickly, and provide customers with a better overall experience. The transparency of FSO gives customers better visibility over their unresolved issues, and provides customers with a more personalised service. FSO will help your customers to feel more informed, more in control, more satisfied - and more likely to open new accounts or buy more products.
FSO will improve the productivity of your departments.
FSO enables better communication between departments, regardless of where they are located. Even if your teams are dispersed in different offices, or are working from home, FSO will allow them to communicate effectively with each other, helping to save time, and improve the overall efficiency and productivity of your departments.
FSO enables your workforce to be proactive rather than reactive.
With the ability to automate repetitive tasks, and provide tailored insights for more complex solutions, your workforce will remain ahead of the curve. A proactive approach to issues will ensure resilient operations are in place, and reduce time lags that could occur through a lack of foresight. Chatbots that are powered by artificial intelligence will help your employees to gain insights into a customer’s issue before they begin a conversation.
FSO will grow with your business.
FSO has been built specifically for the financial sector and offers a variety of key capabilities for banks, including payment, loan and card operations. It is a scalable solution, built to industry standards, that can change and grow as your bank or financial organisation develops. Whether you intend to connect teams separated by legacy software, share services across your financial organisation, or offer your customers new capabilities, FSO is an investment for the future as well as the present.
FSO is one all encompassing solution for financial organisations.
By minimising data silos, FSO can help continuity within your businesses, and ensure internal processes are streamlined. The overarching approach FSO provides will give you tangible data and insights that can help you to better understand your systems and processes.
Through uniting your departments and improving automation within your teams, FSO will provide a secure solution that will benefit your financial organisation, your customers and your bottom line. Increased productivity and efficiency of internal staff will enable your departments to complete more work more easily, and ultimately, increase profitability.
The Unifii team have been working with various financial services customers this year, and we have created an eBook on the trends and transformations taking place in the financial industry. If you'd like to learn more, you can download this here.
