Talkdesk Contact Centre Software

Enterprise-class contact centre capability, consumer app simplicity

In partnership with Gartner Magic Quadrant leaders, Talkdesk, we’re transforming internal and external customer experience with innovative cloud contact centre solutions for our clients.

 

Make Customer Experience Your Competitive Advantage

Customers expect more from contact centres today. Keeping pace requires experience innovation. Talkdesk is a new kind of cloud contact centre that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience.

Powerfully Simple

Be more productive with a sophisticated contact centre that’s also easy to use. Talkdesk is loaded with advanced features that are strikingly simple and save time. For example, Talkdesk Agent requires virtually no training and allows team members to view caller information without switching between tabs.

Seamlessly Connected

Connect your teams to the unique tools they use every day, while you maintain global visibility of the entire contact centre. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximise every customer interaction with quick access to the right contextual information. Comprehensive real-time reporting and predictive analytics ensure you stay on top of performance, no matter where your teams are located.

Endlessly Adaptable

Design the best contact centre for your unique needs — no coding skills or certifications needed. Quickly perform administrative tasks, such as designing IVRs, configuring routing flows and adding agents, with clicks not code. Extend your solution with one-click integrations to popular and innovative business applications on AppConnect, the first enterprise contact centre app store. Scale as your business needs change with Talkdesk’s flexible cloud solution. Simple

Be more productive with a sophisticated contact centre that’s also easy to use. Talkdesk is loaded with advanced features that are strikingly simple and save time. For example, Talkdesk Agent requires virtually no training and allows team members to view caller information without switching between tabs.

Actively Intelligent

Talkdesk IQ mines billions of interactions to infuse the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fuelling intelligent customer engagements. Talkdesk IQ is AI so simple, all you see is results.

Enterprise Class

Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. Our microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA.

Contact Centre Software Features

Voice

  • ACD
  • IVR
  • Routing Designer
  • Agent Desktop
  • Mobile
  • Dialer

Integrations

  • Salesforce
  • Zendesk
  • Slack
  • ServiceNow
  • Microsoft Dynamics

Platform

  • App ConnectMarketplace
  • APIs & SDKs
  • Self-Service
  • xConnect
  • Hybrid Spaces
  • Security & Compliance
  • Talkdesk iQ (AI)

Workforce
Engagement
Management

  • Workforce Management
  • Quality Management
  • Call Recording
  • Speech Analytics
  • Performance Management
  • Desktop Analystics

AI & Automation

  • Agent Assistance
  • Supervisor Assistance
  • Customer Assistance

Digital Channels

  • Email, Messaging & Chat
  • Social Listening

Reporting &
Analytics

  • Live
  • Explore
  • Benchmark

Cloud Call Centre Software for Innovative Enterprises

Schedule a demo with our contact centre consultants to learn how Talkdesk and Unifii can help you make customer experience your competitive advantage.

Request a Demo

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Our Blogs

Oct

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Why customer engagement is important?

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Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Spot the difference between Configuration Management and Asset Management?

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Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Are you delivering the right service to satisfy your customers?

'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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