We are a people-focused, outcome driven enterprise service management consultancy. With a unique combination of 10 years as ServiceNow partners and many more on the client side as customers of the platform, the Unifii team understand the challenges that organisations face.
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Talkdesk Contact Centre Software

Enterprise-class contact centre capability, consumer app simplicity

Enterprise-class contact centre capability, consumer app simplicity. In partnership with Gartner Magic Quadrant leaders, Talkdesk, we’re transforming internal and external customer experience with innovative cloud contact centre solutions for our clients.

Make Customer Experience Your Competitive Advantage

Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA.

    Powerfully Simple

    Customers expect more from contact centres today. Keeping pace requires constant innovation in customer experience. Talkdesk is a new kind of cloud contact centre that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience.

    The platform

    Seamlessly Connected

    Connect your teams to the unique tools they use every day, while you maintain global visibility of the entire contact centre. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximise every customer interaction with quick access to the right contextual information. Comprehensive real-time reporting and predictive analytics ensure you stay on top of performance, no matter where your teams are located.

    Endlessly Adaptable

    Design the best contact centre for your unique needs — no coding skills or certifications needed. Quickly perform administrative tasks, such as designing IVRs, configuring routing flows and adding agents, with clicks not code. Extend your solution with one-click integrations to popular and innovative business applications on AppConnect, the first enterprise contact centre app store. Scale as your business needs change with Talkdesk’s flexible cloud solution. Simple

    Be more productive with a sophisticated contact centre that’s also easy to use. Talkdesk is loaded with advanced features that are strikingly simple and save time. For example, Talkdesk Agent requires virtually no training and allows team members to view caller information without switching between tabs.

    Endlessly Adaptable

    Actively Intelligent

    Talkdesk IQ mines billions of interactions to infuse the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fuelling intelligent customer engagements. Talkdesk IQ makes AI so simple, all you see is results.

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    Our Blogs

    Employee Spotlight - Rishav Prakash - Unifii
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    Thrilling New Features in ServiceNow's Rome Update Part 2 - Unifii
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    Thrilling New Features in ServiceNow's Rome Update - Unifii
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    Employee Spotlight - Alice Winchester - Unifii
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    Your guide to finding the perfect ServiceNow partner for your business
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    Ask Unifii: Enforcing a warning before allowing attachments in ServiceNow
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    Employee Spotlight - Theodora Papadogianni - Unifii
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    How Technology is Shaping Financial Organisations’ Futures
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    Employee Spotlight - Mohamed Ahmed - Unifii
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