94% of enterprises already use a cloud service*

But when there are multiple clouds, with multiple vendors, each with its own management interface and a few outdated datacentres too – how do IT teams keep track of everything?

ServiceNow ITOM Optimisation Report

Gain visibility of your infrastructure

Whether on the cloud or an onsite database, every service and application needs to be stored somewhere. Managing disparate systems is a time consuming job. ServiceNow’s ITOM Visibility tool helps IT teams rediscover their portfolio of services and consolidate them in a single environment for simpler management. The platform maps every asset and resource, right down to individual components and relationships. This provides both a complete view of the estate as well as a deep understanding of how every part impacts the wider dynamic.

Optimise your infrastructure costs

IT spend on enterprise cloud is exploding, so understanding expenditure is becoming increasingly important. With a mapped, healthy infrastructure, ServiceNow’s ITOM Optimisation tool provides insights which identify opportunities to save money. The platform analyses usage and operational cost data to provide smart insights about services that provide the greatest value – and those that don’t.

It also minimises waste. Using usage data to recommend infrastructure resizing and scaling, whilst also automatically turning off applications out of office hours when usage is lower.

Supporting employees with a modern IT infrastructure

There are an abundance of services which support employee productivity, business operations, customer relations and much more. Managing the health and cost effectiveness of these can be a headache, however with the right solution, a modern IT infrastructure can be simple, accurate and adaptable.

With ServiceNow’s IT Operations Management solution, IT teams benefit from enhanced visibility, minimal downtime and intelligent cost optimisation which filters throughout the business. The IT infrastructure becomes a stable and scalable foundation, delivering enterprise services directly to the employees who need them, no matter where they are.

Intelligently managed services support employee productivity, raise business output and drive increased customer satisfaction; who wouldn’t want that?