Modernising ITOM software through integrated platforms

Built on innovation and simplicity, we at Unifii, understand the demand for deploying processes and platforms that can be easily managed, maintained and secured quickly and cost-effectively.

Together with ServiceNow’s ITOM software, our integrated, service-centric solution eliminates service outages and manages hybrid clouds from the onset. By consolidating the tools needed to manage the provisioning, performance, availability and overall health of your IT environment into one enterprise, our ServiceNow ITOM suite delivers a comprehensive and integrated set of capabilities including orchestration, discovery and service mapping that builds seamlessly on your existing ServiceNow ITSM platform.

The ITOM suite has a number of key capabilities, including:

  • Discovery: Unearth different assets within your organisation, both on perm and in the cloud
  • Event Management: Consolidate disparate event management tools into one, offering the opportunity to manage events and incidents from one central location
  • Orchestration: Automate processes with systems outside of ServiceNow; enabling a quicker service delivery or service restoration in an auditable manner
  • Cloud Management: Deploy and manage private cloud environments including AWS and Azure
  • Service Mapping: Map individual technical elements and their relationships which enable a business service to be provided for the company
  • Integration Hub: Automate processes with systems outside of ServiceNow; enabling a quicker service delivery or service restoration in an auditable manner

Address your IT problems before they become your biggest business dilemmas

  • Unearth different assets both on perm and in the cloud
  • Consolidate disparate event management tools into one
  • Automate processes with systems outside of ServiceNow
  • Deploy and manage private cloud environments
  • Map individual technical elements and their relationships

Our Blogs

Oct

30

Why customer engagement is important?

We often hear that customer engagement is important but why should we be listening instead of scrolling up...

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Oct

7

Unifii award Elite partner status with ServiceNow – here’s why it matters

As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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Oct

7

Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Oct

4

CRM vs CSM

Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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Sep

23

FoCus Autumn series

Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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Sep

11

Why businesses need ITAM?

Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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Sep

4

Spot the difference between Configuration Management and Asset Management?

Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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Aug

21

Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Aug

7

Are you losing money and time by not ensuring a positive customer experience?

Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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Jul

30

The art of waiting is lost but is there an opportunity?

The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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Jun

27

Are you delivering the right service to satisfy your customers?

'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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