Delivering business success through unified customer service

Dedicated to aligning your technology with business goals, Unifii focuses on integrating systems that work hard across all aspects of your business including strengthening relationships with your most valued customers.

We understand only too well the power of good customer service, which is why our ServiceNow CSM solution provides the opportunity to predict, analyse, and grow customers without interruption to your daily production schedules. 

From monitoring customer interaction to account management allocation, omni-channel integration to a unified data management platform, our ServiceNow CSM solution has the power to instantly transform your digital capabilities.

Giving you the opportunity to provide the service your audience demands.

Through ServiceNow CSM Enterprise we can provide:

  • Agent workspace
  • Case and Major Issue Management
  • Intelligent Routing
  • Omni-Channel
  • Customer Data Management
  • Visual Task Assignment
  • Visual Workflow and Automation
  • Self Service Portal

Our Blogs

Oct

30

Why customer engagement is important?

We often hear that customer engagement is important but why should we be listening instead of scrolling up...

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Oct

7

Unifii award Elite partner status with ServiceNow – here’s why it matters

As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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Oct

7

Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Oct

4

CRM vs CSM

Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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Sep

23

FoCus Autumn series

Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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Sep

11

Why businesses need ITAM?

Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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Sep

4

Spot the difference between Configuration Management and Asset Management?

Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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Aug

21

Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Aug

7

Are you losing money and time by not ensuring a positive customer experience?

Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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Jul

30

The art of waiting is lost but is there an opportunity?

The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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Jun

27

Are you delivering the right service to satisfy your customers?

'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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