Certified ServiceNow Partner

As certified ServiceNow Partners and experts in enterprise level service management and automation we offer businesses the ability to streamline processes, align business objectives and meet business goals, efficiently and cost-effectively.

From accelerating IT system support, independent of organisational size and scale, to eliminating the need of endless workshops; we provide direct enterprise service management which is easy to implement and control from the first point of delivery.


Service
Management
Process Design

Configuration
Management
System

Accelerating System Support with ServiceNow

Our customer and solution focused services offer clients:

  • Consultative approach, focusing on your business outcomes
  • Solutions built for their needs
  • Tech-based & customer-centric focus
  • Competitive, agile and responsive systems

  • Committed to aligning your technology with business goals, we focus on innovating the best solutions, implementing them successfully and integrating systems to work hard for your bottom line.

    ServiceNow license resale

    As a ServiceNow reseller and implementation partner, we work closely with customers to ensure the right solutions are provided. From customer service management to intelligent applications, governance, risk & compliance to ITSM, we introduce processes that simplify business operations easily and effectively.

    ServiceNow Health Check

    The Unifii ServiceNow Health Check is a comprehensive and in-depth review of the technical configuration and process maturity of your ServiceNow implementation.

    Run remotely, with no impact to your ServiceNow instance, our Health Check undertakes a detailed review of the current state implementation against best practice configuration and coding standards.

    Assessing both code and non-code areas critical for implementation maturity and reviewing implementation against best practice, our Health Check provides bespoke packages to suit all requirements.

    Giving you:
    • An assessment of configurations and customisations against best-practise standards
    • A detailed report of findings with specific consideration given to scalability, manageability, performance and upgradeability
    • Recommendations to bring your instance back in line with best-practise and ensure performance impacting issues can be swiftly resolved
    • If your needs are more specific, including workflow issues or migrating from legacy plugins, please get in touch. We are able to tailor our packages to your needs

    ServiceNow Enablement

    Delivering innovative solutions without interruption

    From general ServiceNow platform enablement to one on one consultation, we don’t just integrate solutions which are easy to use but dedicate time and effort in supplying technology platforms which are easily adaptable and manageable. With a dedicated full-time team of Unifii employees we deliver client enablement tailored to your needs across all services and products offered.

    Find out more

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    we have available

    Our Blogs

    Oct

    30

    Why customer engagement is important?

    We often hear that customer engagement is important but why should we be listening instead of scrolling up...

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    Oct

    7

    Unifii award Elite partner status with ServiceNow – here’s why it matters

    As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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    Oct

    7

    Unifii Achieves Elite Partner Designation from ServiceNow

    London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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    Oct

    4

    CRM vs CSM

    Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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    Sep

    23

    FoCus Autumn series

    Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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    Sep

    11

    Why businesses need ITAM?

    Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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    Sep

    4

    Spot the difference between Configuration Management and Asset Management?

    Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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    Aug

    21

    Unifii Launches European Partnership with Nuvolo

    Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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    Aug

    7

    Are you losing money and time by not ensuring a positive customer experience?

    Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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    Jul

    30

    The art of waiting is lost but is there an opportunity?

    The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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    Jul

    17

    Bridging the ‘Council’ gap

    According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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    Jun

    27

    Are you delivering the right service to satisfy your customers?

    'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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