“Having a team of ServiceNow experts on call that I don’t have to recruit, train or manage is a game-changer”

Agreed-outcome, fixed price ServiceNow platform support and optimisation with Unifii’s ServiceNow Managed Services.

What’s so different?

A modern alternative to traditional managed support

With Unifii’s ServiceNow Managed Services, get fixed price, on-demand support for bug fixes, defect remediation or small scale, agreed-outcome projects to optimise your ServiceNow instance for peak performance. Here’s what our clients are saying:

What our clients did before What they do with Unifiii Managed Service Why it works for them
…had to commit to a full-time team regardless of workload Some use a partial FTE, others hold a block of hours/days and draw down as and when they need to “It’s a very efficient model – we only pay for work that is being done and not for the downtime in between!”
…relied on individual’s knowledge of ServiceNow They have access to a team of ServiceNow consultants with a variety of expertise “We’re paying the same amount for the knowledge of an Elite partner as we did for previous individual contractors”
…had to recruit, train and manage permanent/contract staff They leave that to Dave (our head of Managed Service) and the team so that they can focus on the important stuff “Having a team on call that I don’t have to recruit, train or manage and who can deal with burst-capacity requests is a game-changer”
…paid fixed day-rates Pay for a block of service hours/ days once and only use them when the work is there “I could probably find a cheaper contractor but I’m no longer paying for time, I’m paying for outcomes and it makes budgeting so much easier”
…outsources work off-shore to try and save on cost (but ended up being less efficient anyway) Tell Dave to deal with it (he does) “We get the benefits of off-shore support, with a UK team management/QC layer”
…worried about being liable for contractors’ PAYE & emploers NI come the IR35 rule changes in April 2020 They have one less thing to worry about – we’re a consultancy with full time staff so we don’t have to worry about that (so nor do our clients) “IR35 could have been a real headache for us had we not moved from using contract staff to Unifii Managed Service”

What our clients did before

…had to commit to a full-time team regardless of workload

What they do with Unifiii Managed Service

Some use a partial FTE, others hold a block of hours/days and draw down as and when they need to

Why it works for them

“It’s a very efficient model – we only pay for work that is being done and not for the downtime in between!”

What our clients did before

…relied on individual’s knowledge of ServiceNow

What they do with Unifiii Managed Service

They have access to a team of ServiceNow consultants with a variety of expertise

Why it works for them

“We’re paying the same amount for the knowledge of an Elite partner as we did for previous individual contractors”

What our clients did before

…had to recruit, train and manage permanent/contract staff

What they do with Unifiii Managed Service

They leave that to Dave (our head of Managed Service) and the team so that they can focus on the important stuff

Why it works for them

“Having a team on call that I don’t have to recruit, train or manage and who can deal with burst-capacity requests is a game-changer”

What our clients did before

…paid fixed day-rates

What they do with Unifiii Managed Service

Pay for a block of service hours/days once and only use them when the work is there

Why it works for them

“I could probably find a cheaper contractor but I’m no longer paying for time, I’m paying for outcomes and it makes budgeting so much easier”

What our clients did before

…outsources work off-shore to try and save on cost (but ended up being less efficient anyway)

What they do with Unifiii Managed Service

Tell Dave to deal with it (he does)

Why it works for them

“We get the benefits of off-shore support, with a UK team management/QC layer”

What our clients did before

…worried about being liable for contractors’ PAYE & employers NI come the IR35 rule changes in April 2020

What they do with Unifiii Managed Service

…worried about being liable for contractors’ PAYE & emploers NI come the IR35 rule changes in April 2020

Why it works for them

“IR35 could have been a real headache for us had we not moved from using contract staff to Unifii Managed Service”

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