Why customer engagement is important?
We often hear that customer engagement is important but why should we be listening instead of scrolling up...Read more
Unifii award Elite partner status with ServiceNow – here’s why it matters
As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...Read more
Unifii Achieves Elite Partner Designation from ServiceNow
London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation. This achievement recognizes Unifii’s achievement and commitment...Read more
CRM vs CSM
Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...Read more
FoCus Autumn series
Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...Read more
Why businesses need ITAM?
Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...Read more
Spot the difference between Configuration Management and Asset Management?
Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...Read more
Unifii Launches European Partnership with Nuvolo
Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...Read more
Are you losing money and time by not ensuring a positive customer experience?
Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...Read more
The art of waiting is lost but is there an opportunity?
The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....Read more
Bridging the ‘Council’ gap
According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...Read more
Are you delivering the right service to satisfy your customers?
'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...Read more