Looking to upgrade your ServiceNow instance?

Having performance issues with your ServiceNow platform?

Want an independent check on your implementation?

The Unifii ServiceNow Health Check is a comprehensive and in-depth review of the technical configuration and process maturity of your ServiceNow implementation. Run remotely, with no impact to your ServiceNow instance, our Health Check undertakes a detailed review of the current state implementation against best practice configuration and coding standards. It also makes an assessment of the non-code areas critical for implementation maturity.

Unifii recognises that some ServiceNow implementations are larger and more complex than others.

Our review provides:

  • An assessment of configurations and customisations against best-practise standards.
  • A detailed report of findings with specific consideration given to scalability, manageability, performance and upgradeability.
  • Recommendations to bring your instance back in line with best-practise and ensure performance impacting issues can be swiftly resolved.

If your needs are more specific, please get in touch, we are able to tailor our packages to your needs.

We provide Health Check packages to suit all requirements:

Technical

2-3 days

  • Configuration
  • Security
  • Performance

Standard

3-5 days

  • Configuration
  • Security
  • Performance
  • End-User Experience
  • Upgrades

Extended

5-10 days

  • Configuration
  • Security
  • Performance
  • End-User Experience
  • Upgrades
  • Process
  • Data & GDPR

Scott Bailey, Global IT Services Manager, Multiplex

“The Unifii consultants are extremely professional and no nonsense. Unifii has listened to my
experiences and journey and understands what I am looking for. The Health Check was detailed and
straight forward to understand. The recommendations were sound and gave us opportunity
to execute improvement activities in the way we wanted to. The review will allow us to move
forward and launch some mature roadmap ServiceNow projects (CMDB, SAM, Event and Discovery)
and build on our core ITSM applications.”

Perform Group

"The review delivered by Unifii on our ServiceNow instance has given me great insight
into our system's health. It has given me the confidence to progress our product roadmap safe in the
knowledge that we do not have any major issues to resolve. It has also equipped us with a to-do list that will ensure
our platform is secure, efficient and performant - ultimately giving Perform the return on our investment.
The Unifii team produced the instance review quickly with little input need from us, and have walked us through
what it all means. They are providing us the support we need to make the changes suggested in the review."

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