Integrating collective knowledge to make a better solution

Combining the best customer service experience together with technology-focused services has enabled our company to sustain clients across the globe. The collective knowledge through our team of ex-client-side professionals has enabled us to understand the complexities companies face, contribute towards solutions that can overcome them, and deliver services that can help evolve their current technology and processes, quickly and efficiently.

Mike Glock

Director

Steve Mamelok

Director

Paul Donnelly

Consulting

Myles Molly

Consulting Lead

David Illidge

Consultant

Would you like to join our team?

We are always looking for dynamic Developers, Business Anlysts, and Project Mangers. In depth ServiceNow experience is not essential.

See our career
opportunites
here


Our Blogs

Oct

30

Why customer engagement is important?

We often hear that customer engagement is important but why should we be listening instead of scrolling up...

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Oct

7

Unifii award Elite partner status with ServiceNow – here’s why it matters

As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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Oct

7

Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Oct

4

CRM vs CSM

Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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Sep

23

FoCus Autumn series

Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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Sep

11

Why businesses need ITAM?

Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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Sep

4

Spot the difference between Configuration Management and Asset Management?

Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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Aug

21

Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Aug

7

Are you losing money and time by not ensuring a positive customer experience?

Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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Jul

30

The art of waiting is lost but is there an opportunity?

The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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Jun

27

Are you delivering the right service to satisfy your customers?

'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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