Having used ServiceNow for two years, Multiplex engaged Unifii to perform an independent health check of its ServiceNow implementation. The aim of the health check was to establish confidence in the technical configuration and process maturity of their ServiceNow platform. This was a key activity for Multiplex, as it was considering substantial investments in other ServiceNow solutions, such as Software Asset Management (SAM) and Event Management, as well as significant enhancements to their Configuration Management Database (CMDB) and the implementation of ServiceNow Discovery.

Multiplex also wanted the ability to identify platform configuration improvements at regular intervals to ensure its business was “on-track” and not driving towards any major issues as future ServiceNow releases were made public.

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