Manchester City Council

Historically, MCC had a one-dimensional platform which stored an extensive collection of resources but offered limited functionality. From the inability to track time spent on projects,monitor workloads and govern overall performance, MCC needed a solution that would improve and facilitate project management processes and workloads cohesively whilst adhering to the UK Government’s cloud first policy.

Users of the ServiceNow platform, MCC, engaged Unifii to implement ServiceNow’s IT Business Management (ITBM) suite, which would enable them to successfully monitor, track and improve project performance and cost efficiencies.