Bravura Solutions

Through growth and acquisitions, a technology managed service provider has rapidly expanded their customer base and product offerings in recent years. There was a need to improve the customer experience for all clients and drive more efficient processes across internal teams to ensure continued growth. Multiple tools were supporting different parts of the business with no consistency in processes or tool implementation. This led to incompatibilities in management and operational reporting and the delivery methodology for different services.

Our Blogs

Talkdesk Achieves Greatness
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Preparing you for a safe return to the workplace
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Fresh New Look
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ServiceNow IT Operations Management (ITOM) - Part One
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IT Naturally transform customer experience with Talkdesk
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Unifii awarded Elite partner status with ServiceNow - here's why it matters
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