Bravura Solutions

Through growth and acquisitions, a technology managed service provider has rapidly expanded their customer base and product offerings in recent years. There was a need to improve the customer experience for all clients and drive more efficient processes across internal teams to ensure continued growth. Multiple tools were supporting different parts of the business with no consistency in processes or tool implementation. This led to incompatibilities in management and operational reporting and the delivery methodology for different services.

Our Blogs

Employee Spotlight - Matthew Hart - Unifii
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ServiceNow’s Quebec release: the benefits of upgrading today
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Ten steps to Operational Resilience success
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Employee Spotlight - Andrea Wallace
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Five reasons ServiceNow's FSO will help you achieve banking excellence
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Employee Spotlight - Paul Donnelly
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Your guide to purchasing ServiceNow services on G-Cloud - Unifii
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ServiceNow’s Paris release: the CSM enhancements you should know about - Unifii
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Can Customer Service Management systems benefit the public sector?
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