Companies House needed help from Unifii to apply the control of ITSM with the flexibility of DevOps to their Change and Problem processes by integrating Jira with ServiceNow. Jira is used to storyboard development iterations, track bugs, as well as managing daily development reports and tasks.
Unifii was brought in specifically to implement a new, bestpractice REST integration between ServiceNow and Jira. The integration enables ServiceNow to automate the management of work queues in Jira and was necessary due to a need for more effective problem and change management tracking.
Although it is complex Jira is a popular platform with developers. Companies House attempted the integration internally but ran into issues owing to a deprecated integration method (SOAP) and a recent version release from Atlassian. Companies House had worked with other ServiceNow partners before approaching Unifii.