ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Your independent ServiceNow partner, delivering genuine value

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225+
Years of collective ServiceNow experience
650+
Projects delivered
475+
Number of ServiceNow certifications
4.35
CSAT Rating
Our Mission

We work as one

As an Elite ServiceNow partner, our team of highly-qualified and experienced consultants know exactly what to ask to help you get the most out of the ServiceNow platform. We will work with you to consolidate inefficient systems, discover how to improve processes and ensure you maximise your return on investment.

Meet our team

Abhishek Duggal.

Abhishek Duggal

Consultant

Adz Saddique.

Adz Saddique

Principal Consultant

Alex Torrado.

Alex Torrado

Consultant Analyst

Alice Winchester.

Alice Winchester

Senior Project Manager

Anastasia Gaffney.

Anastasia Gaffney

Head of Marketing

Andrea Wallace.

Andrea Wallace

Director of Ireland

Brad Roberts.

Brad Roberts

Senior Technical Consultant

Chris Cole.

Chris Cole

Head of Platform Architecture

Damian Carter.

Damian Carter

Principal Consultant

Daniel Aldous-Critchley.

Daniel Aldous-Critchley

Head of Technical Standards & Enablement

person smiling to the camera.

David Fisher

Consultant

David Illidge.

David Illidge

Head of Major Programmes (Technical)

Ellie Kleinworth.

Ellie Kleinworth

Head of Delivery Management

Ellis Richmond

Principal Consultant

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Jack Bisley

Principal Consultant

Jack Williamson.

Jack Williamson

Managing Consultant

Jeevan Chana.

Jeevan Chana

Senior Technical Consultant

person smiling to the camera.

Jessica Robinson

Principal Consultant

Jon Traynor.

Jon Traynor

Ex - Principal Consultant at Unifii

Julia Nikulina.

Julia Nikulina

Head of Delivery Capability and Content

kamar.

Kamar Abbas Ali

Consultant Analyst

Kevin Hurdle.

Kevin Hurdle

Senior Consultant

Lyndsey Punton.

Lyndsey Punton

Consultant

Maarten De Heij.

Maarten De Heij

Ex - Principal Consultant at Unifii

Matthew Hart.

Matthew Hart

Ex - Principal Consultant at Unifii

Michael Campbell.

Michael Campbell

Head of Delivery Control

person smiling at the camera.

Michelle Pearson

Sales Account Manager and IRM Practice Lead

person smiling at the camera.

Mike Glock

Managing Director

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Mike Morgan-Lee

Head of Solution Architecture

Mike Turner.

Mike Turner

Analytics Lead (Principal Consultant)

person talking and smiling.

Mohamed Ahmed

Ex - Senior Technical Consultant at Unifii

Muhammad Patel.

Muhammad Patel

Consultant Analyst

person smiling at the camera.

Myles Molloy

Director of Advolution

Nina Sgroi.

Nina Sgroi

Head of Platform Management

Parimala Anand.

Parimala Anand

Senior Consultant

Paul Donnelly.

Paul Donnelly

Operations Director

Phil Bool.

Phil Bool

SPM Architect

Rachel Hughes.

Rachel Hughes

Senior Consultant

Rakesh Kaki.

Rakesh Kaki

Director of India and Testing Services

man smiling at the camera at the beach.

Rishav Prakash

Ex - Senior Consultant at Unifii

Santosh Matada.

Santosh Matada

Head of Major Programmes (Delivery)

Shashank Boddupalli.

Shashank Boddupalli

Ex - Principal Consultant at Unifii

person smiling to the camera.

Solomon Da Costa

Senior Technical Consultant

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Stephen Mamelok

Managing Director

person speaking off-camera.

Theodora Papadogianni

Company Secretary

Unifii

Default author

Vicky Tilwani.

Vicky Tilwani

Principal Consultant

Wasan Talal.

Wasan Talal

Consultant and Sales Account Manager

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Abhishek Duggal

Consultant

Adz Saddique

Principal Consultant

Alex Torrado

Consultant Analyst

Alice Winchester

Senior Project Manager

Alice has been with Unifii for just under three years, coming in as a recent graduate. Her previous experience was primarily customer experience focussed; working in a variety of roles with the same firm for over nine years. Fun fact - she also worked for an immigration firm in Australia when Covid-19 had begun, so that was a very interesting introduction to the pandemic!

Anastasia Gaffney

Head of Marketing

Anastasia, serving as Unifii's Head of Marketing, has been shaping the marketing strategy at Unifii since September 2020. With over seven years of experience in the ServiceNow world, she understands the importance in providing high-quality, valuable content to website visitors, prospects, and existing customers.

Anastasia has been building the marketing team from the ground up, and her approach centres on aligning marketing initiatives with Unifii's broader business goals, striving to gain brand recognition and authority within the ServiceNow community.

Anastasia and her team work tirelessly to create educational collateral for everyone, no matter which stage they are at on their ServiceNow journey. She understands it's not about showcasing expertise; it's about providing useful, educational materials, which have been instrumental in contributing to Unifii's presence in the ServiceNow space.

Andrea Wallace

Director of Ireland

Andrea is our Director of Unifii Ireland. She's been with Unifii since December 2018 and previously worked on the ServiceNow platform since 2014, but as a customer. She has found that coming from the client-side and then over to a ServiceNow partner gives a lot of helpful insight; this has helped Andrea understand each client’s needs and how Unifii can provide maximum value to them.

Brad Roberts

Senior Technical Consultant

Brad is our esteemed Senior Technical Consultant specialising in HR Service Delivery. With a wealth of experience in building advanced technical solutions and ServiceNow instances for diverse businesses, he brings a unique perspective on implementing HR strategies and understands the specific needs of organisations like yours.

Chris Cole

Head of Platform Architecture

Chris is an experienced platform architect who has worked on complex ServiceNow projects across various modules, with a particular emphasis on IT Service Management, Customer Service Management, and Strategic Portfolio Management. Additionally, Chris has taken the lead on large-scale or challenging integration projects and the development of bespoke apps/solutions. He is responsible for overseeing all aspects of architectural delivery, including core platform construction, process configuration, and integrations.

Damian Carter

Principal Consultant

Daniel Aldous-Critchley

Head of Technical Standards & Enablement

Daniel is the Head of Technical Standards & Enablement. With over 11 years in ServiceNow, Daniel is not just a tech pro; he's a speaker, community enthusiast, and mentor. Specialising in enterprise integrations, he brings top-notch quality to clients from small boutiques to multinational giants. Based near Gatwick, Daniel's expertise shines in London and Southeast England. Certified in CIS, CAD, and CSA, he's your go-to guy for all things ServiceNow.

David Fisher

Consultant

David Illidge

Head of Major Programmes (Technical)

Ellie Kleinworth

Head of Delivery Management

Ellis Richmond

Principal Consultant

Jack Bisley

Principal Consultant

Jack Williamson

Managing Consultant

Jeevan Chana

Senior Technical Consultant

Jessica Robinson

Principal Consultant

Jon Traynor

Ex - Principal Consultant at Unifii

Julia Nikulina

Head of Delivery Capability and Content

Julia is our Head of Delivery Capability and Content here at Unifii. She began her ServiceNow journey in 2018 as a Principle ServiceNow Consultant, then progressing to a Managing to a Managing ServiceNow Consultant. Julia has led an endless amount of ServiceNow implementations, IT service management strategies, and digital transformation for organisations. Having a strong computer science and IT management foundation, Julia has specialised in IT operations, enterprise service management, and IT service management. She has a unique approach to all problems organisations face and is very committed to achieving operational success. She is deeply immersed in ServiceNow and it’s platform capabilities, and having eclectic understandings means that she can encompass a broader range of skills and functionality in the technology space.

Kamar Abbas Ali

Consultant Analyst

Kevin Hurdle

Senior Consultant

Lyndsey Punton

Consultant

Maarten De Heij

Ex - Principal Consultant at Unifii

Matthew Hart

Ex - Principal Consultant at Unifii

Michael Campbell

Head of Delivery Control

Michael is our Head of Delivery Control. Listing some of the excellencies that Michael brings to Unifii include; having extensive experience in Project Management, being highly skilled in dependency analysis across broader programmes, and stakeholder management. Michael started his Unifii journey in 2018 as a Project Manager–Consultant, which then progressed to Senior Consultant, to his current role. He’s covered modules in ITBM, ISTM, HR, CSM, Virtual Agent, HAM/SAM, and number integrations through integration hub.

Michelle Pearson

Sales Account Manager and IRM Practice Lead

Michelle Meehan is a Sales Account Manager and IRM Practice Lead at Unifii. Prior to joining Unifii, Michelle was a ServiceNow Technology Resilience Lead at Lloyds Banking Group. Her work at LBG spanned various ServiceNow solutions based on ITSM, ITBM, GRC & Scoped Applications. Michelle is now the lead on some of Unifii’s key FS projects.

Mike Glock

Managing Director

Mike is a highly experienced ITIL Service Management and IT project management specialist, as well as being the founder and director of Unifii. He’s previously worked in several roles as a Service Management and Programme Manager; at Barclays, he led the technical delivery of the largest ServiceNow implementation in the world to date. 

Mike Morgan-Lee

Head of Solution Architecture

Mike holds a career spanning over 20 years in Service Management Tooling, Platforms, and Operational Delivery, the Head of Solution Architecture at Unifii has held diverse roles, progressing from a junior SME and Product Owner to a seasoned Solution Enterprise Architect. Emphasising the importance of an "End to End" view to achieving optimal Business Outcomes, he recognizes the multifaceted nature of the Service Now platform. Beyond platform configuration, his focus extends to data sourcing, integration for automation, process efficiency, and governance. In his 18 months at Unifii, he has collaborated with a talented workforce, contributing to successful customer projects. Looking forward, his goal is to elevate Unifii's Solution Architecture Capability, assisting customers in developing strategic roadmaps aligned with business objectives and ensuring a comprehensive "End to End" perspective.

Mike Turner

Analytics Lead (Principal Consultant)

Mohamed Ahmed

Ex - Senior Technical Consultant at Unifii

Muhammad Patel

Consultant Analyst

Myles Molloy

Director of Advolution

Myles is an experienced Technology advisory and delivery consultant, having previously spent over a decade in project delivery roles across Financial Services including working with the likes of Barclays and Credit Suisse.

Nina Sgroi

Head of Platform Management

Nina has been at Unifii since 2018 and is Head of Platform Management. Having been on the client side and working within the ServiceNow field since 2010, she wanted her next challenge to be within the consulting world. Nina has worked across multiple roles and industries at Unifii, including as a Delivery Lead rolling out Greenfield ServiceNow implementations. She's worked within the Platform Management team and as a Platform Manager for a major retailer for over 2 years. She now heads up the Platform Management team. 

Parimala Anand

Senior Consultant

Paul Donnelly

Operations Director

Paul is Unifii’s Operations Director as well as heading up the Scottish Office here at Unifii. He has been working with ServiceNow since 2014 when he introduced the platform into the NHS in Scotland! Later, Paul joined Unifii in 2017 to help customers ‘north of the Watford gap’ and continues to add value to all parts of the business.

Phil Bool

SPM Architect

Rachel Hughes

Senior Consultant

Rakesh Kaki

Director of India and Testing Services

Rishav Prakash

Ex - Senior Consultant at Unifii

Santosh Matada

Head of Major Programmes (Delivery)

Shashank Boddupalli

Ex - Principal Consultant at Unifii

Solomon Da Costa

Senior Technical Consultant

Shlomo has been with Unifii for almost six years now, starting as an intern initially, and has completed numerous implementations on the ServiceNow platform to date. His background is very much technical and analytical, so he combined his logical thinking with technology and arrived in the computer science and technology space!

Stephen Mamelok

Managing Director

Stephen is a founder and director of Unifii and has worked in the financial services industry since 1998. He has delivered large scale digital transformation projects at both UBS and Barclays, heading up the Service Management tooling strategy for the latter.

Theodora Papadogianni

Company Secretary

Theodora is the Company Secretary and is the go-to for most things here at Unifii. She's been with Unifii for a little over six years (when Unifii was called 'Service Integrators!).

Unifii

Default author

Vicky Tilwani

Principal Consultant

Wasan Talal

Consultant and Sales Account Manager
Who we are
Impact
Our company ethos

Inspiring people to achieve greatness

Unifii aims to inspire from the inside, guiding our home-grown talent into successful and tenacious ServiceNow experts, ready to pick up your business challenges and turn them into successful outcomes.

We know what good looks like

Coming mainly from client-side, we know what first-rate, sustainable results look like, and we can help you achieve them.

Working as one team

We aim to be your trusted ServiceNow partner, unifying your business and ours to function as a combined team.

Want to be a part of our team?

Check out our available roles and become part of a team
that is empowering thousands of businesses.

Careers at Unifii

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

Trusted by teams worldwide

See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps businesses align their technology with their strategic goals
and deliver the tools and processes needed to support their businesses.

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