Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as a distinctly different set of processes to Configuration management. Applicable to IT and other functions.
A recurring theme has been the challenge in building a collective understanding of the differences between asset management and configuration management. Generally viewed by many as the same thing, working within similar capacities, both concepts are actually quite different.
Asset management focuses on the maintenance, utilisation and process of managing an actual physical asset such as property, equipment or hardware. Generally, items which have a financial value within the business.
Whereas, configuration management, focuses on configuration control, identification and change verification/auditing.
One of the easiest ways to differentiate Asset Management with Configuration Management is by looking at their physical and virtual state. Assets always refer to physical hardware such as desktop computers, laptops, phones and printers – things that have financial value – whereas configuration items do not have to be physical items. They could include email processing, bookkeeping and standard processes.
Similarly, both have very different goals:
Asset managementfocuses on the financial tracking of company property.
Configuration management focuses on building and maintaining elements that create an available network of services.
In a nutshell, if it has a financial value, it is an asset. If it is a component or service item that needs to be managed in order to deliver services, then it is a configuration item.
If you would like to find out how ServiceNow can transform your asset management capabilities, then get in touch with Unifii and together let’s transform your way of working.