Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest in over a decade.

‘The Local Government Association said cuts had left councils “little choice” and the government said they were “responsible for managing their own resources.”’

Disengaged staff, frustrated customers, restricted systems and exponential costs becoming collective pain points that can dramatically reduce a business’ longevity in the industry and disengage customers collectively.

As the pressures to reduce costs, boost productivity and maintain good customer relationships is continuously rising, the council’s need to eliminate increasing pain points becomes more prevalent than ever before.

Rob Whiteman, chief executive of Cipfa, said the increase was a reflection of the “incredible” financial pressures faced by local authorities and the police, [further advising that] local authorities are facing the most significant cuts to spending over the last ten years …and despite the government’s announcement that austerity is ending, for local authorities this is clearly not the case.”

Enterprise and automation experts, Unifii, are steaming ahead with their latest offering to clients. Customer-centric and focused on innovating the best service option, their ‘bridging the gap’ solution has radically transformed how businesses are spending.

Bringing together teams to resolve and proactively address customer’s pain points, their integration of ServiceNow’s Customer Service Management is set to eliminate the common challenges businesses face daily by supporting an end-to-end ‘engagement to resolution’ process from one single platform.

With Gloucestershire County Council approving the full 4.99% increase, the need to consolidate costs and repair relationships internally and externally may benefit in the long-term from ServiceNow’s CSM.

It’s not just about engaging customers, but about engaging everyone involved; bridging the gap in communication and resources without the costly need for multiple resources. A feat the councils will be reassessing these next six months!

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