The benefit for our clients is that ServiceNow is moving towards a more people/service focus of the platform. As well as introducing a more consumer-led experience into the service management space, the insights picked up at Knowledge18 have better prepared our team for what’s to come – meaning they are better placed to advise how to navigate your ServiceNow tool so you can place less reliance on developers and code, and instead freeup agent time to focus on more critical work.
If you were thinking about attending this year but couldn’t make it, here are the top reasons why our team think you should go in 2019:
- Exclusive showcase of upcoming product lines and features
- Four days of socialising and building connections within the ServiceNow community
- Meet partners and see their offerings ahead of the market
You can dive into all the keynotes, videos, and interviews that made Knowledge18 the event of the year here.
If you want to regularly check your configuration improvements to ensure your business is “on-track” and not driving towards any major issues as ServiceNow releases are made public, try our no obligation ServiceNow Health Check today and feel confident with your ITSM systems.