Unifii head to Vegas

If you weren’t able to join ServiceNow in Las Vegas for Knowledge18, here’s what the Unifii team took away from the four-day event.

Touching down in sunny Vegas, our team joined other ServiceNow partners and customers for Knowledge 2018 – an annual event where attendees learn, connect, and get inspired by ServiceNow visionaries.

This year’s overarching theme was Artificial Intelligence (AI), and the importance of taking an interest in how its adoption is changing the business landscape and expectations from users. As well as improving user experience, AI developments are said to be on track to make ServiceNow an easier and quicker tool to use. Alongside this, the reoccurring topics took a much more platform-wide approach, focusing on:

  • The upcoming release – “London”
  • User experience
  • Making the ServiceNow tool work for you
  • Bringing technology in the workplace to a home-life level

With “over 30,000 collective years of ServiceNow experience gathered at Knowledge18”, our team spent much of their time in and out of keynotes learning more about how to simplify and improve user experience. We were also fortunate enough to see Now Platform features showcased, including:

  • Agent Workspace
  • Flow Designer
  • Application Development
  • Virtual Agent
  • and IntegrationHub

The benefit for our clients is that ServiceNow is moving towards a more people/service focus of the platform. As well as introducing a more consumer-led experience into the service management space, the insights picked up at Knowledge18 have better prepared our team for what’s to come – meaning they are better placed to advise how to navigate your ServiceNow tool so you can place less reliance on developers and code, and instead freeup agent time to focus on more critical work.

If you were thinking about attending this year but couldn’t make it, here are the top reasons why our team think you should go in 2019:

  • Exclusive showcase of upcoming product lines and features
  • Four days of socialising and building connections within the ServiceNow community
  • Meet partners and see their offerings ahead of the market

You can dive into all the keynotes, videos, and interviews that made Knowledge18 the event of the year here.

If you want to regularly check your configuration improvements to ensure your business is “on-track” and not driving towards any major issues as ServiceNow releases are made public, try our no obligation ServiceNow Health Check today and feel confident with your ITSM systems.

The Unifii TeamUnifii head to Vegas