Providing operational excellence through intelligent computing

Drowning in IT uncertainty, data complexities and unpredictable demands? Unifii, an enterprise level service management and automation company, offers operational excellence by delivering rapid development and cost-effective solutions through intelligent computing. 

The scope and flexibility of the ServiceNow platform enables integrated processes across the business and IT.  Coupled with automation, significant savings of time and cost can be realised in a matter of weeks!  We integrate third-party tools and processes, helping IT & service teams design, deliver, manage and improve services and data management across your entire business.

At Unifii, we don’t just support data management and business processes, we extend our solutions accommodating agile and highly intelligent technology environments.  Our Bespoke Business Process Implementation enables our customers to integrate more advanced automation tools including predictive analysis and optimize operations, helping you automate business processes that require an advanced level of adaptive behaviour.

Differing from more tech-centric approaches Unifii’s ITSM solutions offer bespoke services which are customer and solution focused, giving you:

  • Truly consultative approaches
  • Solutions built for the need
  • Tech-based & customer-centric focus
  • Competitive, agile and responsive systems
  • Providing operational excellence through intelligent computing

Our Blogs

Oct

7

Unifii award Elite partner status with ServiceNow – here’s why it matters

As we move into the next quarter, we are excited to announce our Elite Partnership with global leaders...

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Oct

7

Unifii Achieves Elite Partner Designation from ServiceNow

London – October 8th, 2019 - Unifii today announced it has achieved the ServiceNow Elite Partner designation.  This achievement recognizes Unifii’s achievement and commitment...

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Oct

4

CRM vs CSM

Put an end to the dial tone Press 1 for returns…press 3 for clothes returns…..press 2 for clothes...

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Sep

23

FoCus Autumn series

Join us at our FoCus Autumn series Following the success of our last series of events, our Autumn...

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Sep

11

Why businesses need ITAM?

Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management...

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Sep

4

Spot the difference between Configuration Management and Asset Management?

Speaking with several customers recently there has been a growing ground swell of focus on Asset Management as...

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Aug

21

Unifii Launches European Partnership with Nuvolo

Unifii Launches European Partnership with Nuvolo, ServiceNow’s Global Application Development Partner of the Year.Unifii, one of the UK’s...

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Aug

7

Are you losing money and time by not ensuring a positive customer experience?

Did you know that ‘acquiring a new customer is anywhere from five to 25 times more expensive than retaining...

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Jul

30

The art of waiting is lost but is there an opportunity?

The art of waiting is lost. They call, you search, they wait and suddenly the connection has died....

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Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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Jun

27

Are you delivering the right service to satisfy your customers?

'Customer satisfaction is at its lowest since July 2016". A powerful statement but a stark reality in how...

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Apr

23

Getting the Amazon experience in customer service

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the...

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