Delivering business success through unified customer service

Dedicated to aligning your technology with business goals, Unifii focuses on integrating systems that work hard across all aspects of your business including strengthening relationships with your most valued customers.

We understand only too well the power of good customer service, which is why our ServiceNow CSM solution provides the opportunity to predict, analyse, and grow customers without interruption to your daily production schedules. 

From monitoring customer interaction to account management allocation, omni-channel integration to a unified data management platform, our ServiceNow CSM solution has the power to instantly transform your digital capabilities.

Giving you the opportunity to provide the service your audience demands.

Through ServiceNow CSM Enterprise we can provide:

  • Agent workspace
  • Case and Major Issue Management
  • Intelligent Routing
  • Omni-Channel
  • Customer Data Management
  • Visual Task Assignment
  • Visual Workflow and Automation
  • Self Service Portal

Our Blogs

Jul

17

Unifii Achieves Silver Sales

London – February 26th, 2019 – Unifii today announced it has achieved the ServiceNow Silver Sales Partner designation....

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Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

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Jul

17

Getting the Amazon

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the...

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Jun

17

NowForum London 17

Our video from NowForum London 2017 will take you through ITSM, configuration review and our Workplace Platform. https://youtu.be/Fje6ai99kJM

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Jun

15

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

Read more

May

17

Unifii opens office in Edinburgh, Scotland

We are thrilled to announce the opening of a new office located in Edinburgh. “Expansion into Scotland is...

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May

17

Unifii opens office in New Delhi, India

Unifii is delighted to announce the recent opening of our new office in New Delhi. The new office...

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Apr

17

Join Unifii this April for an interactive seminar

On April 24th, we will be running an interactive seminar looking at how to enhance customer experience whilst...

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Apr

17

Improve Customer Service & Increase Automation across the Enterprise

In partnership with ServiceNow, our recent ITSM event was a rare opportunity for attendees to see first hand...

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Mar

17

Companies House embrace flexibility and control with ServiceNow and Jira integration

Unifii integrated ServiceNow and Jira for Companies House, increasing end user collaboration and developer efficiency. Companies House is...

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Mar

2

Getting the Amazon experience in customer service

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the...

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Feb

2

Unifii Achieves Silver Sales Partner Designation from ServiceNow

London – February 26th, 2019 – Unifii today announced it has achieved the ServiceNow Silver Sales Partner designation....

Read more

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