Join Unifii for an interactive seminar to understand how to enhance customer experience whilst improving service management delivery across the enterprise.
This interactive seminar will be split into two sessions.
Our morning session will cover:
10:45-11:00 Introduction to Unifii – Stephen Mamelok, Director, Unifii
11:00-11:45 The future of ITSM – Damien Davis, Product Management ITSM, ServiceNow
11:45-12:00 Unifii accelerated ServiceNow implementation – Myles Molloy, Head of Consulting, Unifii
12:00-12:30 Improving the customer experience with ServiceNow – Martin Riley, Technical Director, Timico
12:30-13:00 Performance analytics with ITSM – James Walters, Advisory Solution Consultant, EMEA, ServiceNow
13:00-13:30 Break for lunch
Our afternoon session will cover:
13:30-13:45 Aligning ITSM with DevOps – Mike Glock, Director, Unifii
13:45-14:15 Multiplex journey: A good time to reset – Scott Bailey, Global IT Service Manager, Multiplex
14:15-15:00 ITSM & ITOM, Better Together – Mark Revill, Advisory Solution Consultant – EMEA Alliances and Channels, ServiceNow
15:00-16:00 Wrap up and table discussions
Our final session will be followed by networking, drinks, and the chance to discuss your specific IT processes with our team.
This event is free but places are limited. Register now to secure your spot.
For further information contact firstname.lastname@example.org.
Follow the event at @Unifii_Team.