UNIFII SEMINAR: Improve Customer Service & Increase Automation across the Enterprise

Tuesday 24th April 2018, 10:30am – 3:30pm
Bounce, 241 Old Street, Hoxton, London EC1V 9EY

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Join Unifii for an interactive seminar to understand how to enhance customer experience whilst improving service management delivery across the enterprise.

This interactive seminar will be split into two sessions.


Our morning session will cover:

10:15-10:45     Registration    

10:45-11:00     Introduction to Unifii – Stephen Mamelok, Director, Unifii

11:00-11:45     The future of ITSM – Damien Davis, Product Management ITSM, ServiceNow

11:45-12:00     Unifii accelerated ServiceNow implementation – Myles Molloy, Head of Consulting, Unifii

12:00-12:30     Improving the customer experience with ServiceNow – Martin Riley, Technical Director, Timico

12:30-13:00    Performance analytics with ITSM – James Walters, Advisory Solution Consultant, EMEA, ServiceNow

13:00-13:30     Break for lunch


Our afternoon session will cover:

13:30-13:45     Aligning ITSM with DevOps – Mike Glock, Director, Unifii

13:45-14:15     Multiplex journey: A good time to reset – Scott Bailey, Global IT Service Manager, Multiplex

14:15-15:00    ITSM & ITOM, Better Together – Mark Revill, Advisory Solution Consultant – EMEA Alliances and Channels, ServiceNow

15:00-16:00     Wrap up and table discussions

16:00-late        Networking


Our final session will be followed by networking, drinks, and the chance to discuss your specific IT processes with our team.

This event is free but places are limited. Register now to secure your spot.

Register now


For further information contact enquiries@unifii.co.uk.

Follow the event at @Unifii_Team.

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