Unifii integrated ServiceNow and Jira for Companies House, increasing end user collaboration and developer efficiency.
Companies House is an executive agency of the UK government, sponsored by the Department for Business, Energy & Industrial Strategy. The organisation incorporates, and dissolves, limited companies, as well as registering company information and making it available to the public.
There are currently more than 3.5m limited companies registered in the UK, with 500,000 new companies incorporated each year. To manage this, Companies House employs around 1,000 people in Cardiff, Edinburgh, Belfast and London.
Companies House came to Unifii for help in applying the control of ITSM with the flexibility of DevOps to their Change and Problem processes through integrating Jira with ServiceNow. Jira is used to storyboard development iterations, bug tracking, as well as managing daily development reports and tasks. It was being primarily used by the developers, whereas the business team were using the ServiceNow platform.
Unifii was brought in specifically to implement a new, best-practice REST integration between ServiceNow and Jira. Part of the challenge was bridging a gap between the two teams whilst keeping the best from both applications. The integration, was a way of allowing ServiceNow to automate the management of work queues in Jira – a necessary addition due to a need for more effective problem and change management tracking.
Although it is fairly complex, Jira is a popular platform with developers. Companies House attempted the integration internally but ran into issues owing to a deprecated integration method (SOAP) and a recent version release from Atlassian. Companies House had worked with other ServiceNow partners before approaching Unifii.