Unifii head to Vegas

If you weren’t able to join ServiceNow in Las Vegas for
Knowledge18, here’s what the Unifii team took away from the four-day
event.

Touching down in sunny Vegas, our team joined other ServiceNow partners and customers forKnowledge 2018 – an annual event where attendees learn, connect, and get inspired by ServiceNow visionaries.

This
year’s overarching theme was Artificial Intelligence (AI), and the
importance of taking an interest in how its adoption is changing the
business landscape and expectations from users. As well as improving
user experience, AI developments are said to be on track to make
ServiceNow an easier and quicker tool to use. Alongside this, the
reoccurring topics took a much more platform-wide approach, focusing on:

  • The upcoming release – “London”
  • User experience
  • Making the ServiceNow tool work for you
  • Bringing technology in the workplace to a home-life level

With “over 30,000 collective years of ServiceNow experience gathered
at Knowledge18”, our team spent much of their time in and out of
keynotes learning more about how to simplify and improve user
experience. We were also fortunate enough to see Now Platform features
showcased, including:

  • Agent Workspace
  • Flow Designer
  • Application Development
  • Virtual Agent
  • and IntegrationHub

The
benefit for our clients is that ServiceNow is moving towards a more
people/service focus of the platform. As well as introducing a more
consumer-led experience into the service management space, the insights
picked up at Knowledge18 have better prepared our team for what’s to
come – meaning they are better placed to advise how to navigate your
ServiceNow tool so you can place less reliance on developers and code,
and instead freeup agent time to focus on more critical work.

If you were thinking about attending this year but couldn’t make it,
here are the top reasons why our team think you should go in 2019:

  • Exclusive showcase of upcoming product lines and features
  • Four days of socialising and building connections within the ServiceNow community
  • Meet partners and see their offerings ahead of the market

You can dive into all the keynotes, videos, and interviews that made Knowledge18 the event of the year here.

If you want to regularly check your configuration improvements to
ensure your business is “on-track” and not driving towards any major
issues as ServiceNow releases are made public, try our no obligation ServiceNow Health Check today and feel confident with your ITSM systems.

Our Blogs

Jul

17

Unifii Achieves Silver Sales

London – February 26th, 2019 – Unifii today announced it has achieved the ServiceNow Silver Sales Partner designation....

Read more

Jul

17

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

Read more

Jul

17

Getting the Amazon

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the...

Read more

Jun

17

NowForum London 17

Our video from NowForum London 2017 will take you through ITSM, configuration review and our Workplace Platform. https://youtu.be/Fje6ai99kJM

Read more

Jun

15

Bridging the ‘Council’ gap

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest...

Read more

May

17

Unifii opens office in Edinburgh, Scotland

We are thrilled to announce the opening of a new office located in Edinburgh. “Expansion into Scotland is...

Read more

May

17

Unifii opens office in New Delhi, India

Unifii is delighted to announce the recent opening of our new office in New Delhi. The new office...

Read more

Apr

17

Join Unifii this April for an interactive seminar

On April 24th, we will be running an interactive seminar looking at how to enhance customer experience whilst...

Read more

Apr

17

Improve Customer Service & Increase Automation across the Enterprise

In partnership with ServiceNow, our recent ITSM event was a rare opportunity for attendees to see first hand...

Read more

Mar

17

Companies House embrace flexibility and control with ServiceNow and Jira integration

Unifii integrated ServiceNow and Jira for Companies House, increasing end user collaboration and developer efficiency. Companies House is...

Read more

Mar

2

Getting the Amazon experience in customer service

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the...

Read more

Feb

2

Unifii Achieves Silver Sales Partner Designation from ServiceNow

London – February 26th, 2019 – Unifii today announced it has achieved the ServiceNow Silver Sales Partner designation....

Read more

Contact Info